설치 실패(오류 코드 0x8000847E (-2147449730))

[iceondafloor]

'인텔® Graphics Driver 31.0.101.2137'를 다운로드 후 설치하려 했더니, '설치 실패(오류 코드 0x8000847E (-2147449730))'라는 메시지가 출력되곤 설치되질 않습니다.

오류코드를 검색해도 정보가 나오질 않는데, 뭡니까?

[KentRusselP_Intel]

Hi iceondafloor,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details:

1. Where did you download the driver from (Intel's website, Windows Update etc.)?
2. Are you trying to update an existing driver or doing a fresh installation?
3. Are you running the installation as an administrator?
4. Do you have any antivirus software that might be blocking the installation?
5. Have you recently installed any Windows updates?
6. Are there any other error messages or details shown beyond the error code?
7. Have you tried restarting your computer and attempting the installation again?
8. Have you tried uninstalling the current graphics driver using Display Driver Uninstaller (DDU) before installing the new one?

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

 Please follow these steps:

Download and run the Intel® SSU application.

The tool will generate a text file containing your system information.

Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility

Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Mike_Intel]

Hi iceondafloor,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello iceondafloor,

영어로만 도와드릴 수 있음을 알려드립니다. 이 답변을 웹 번역 도구를 사용해 번역했기 때문에 일부 부정확한 번역이 있을 수 있습니다. 앞으로는 영어로 답변드리겠습니다.

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician