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15.45 series causes noise to display on the monitor when waking from sleep, issue doesn't happen with 15.40 series

RRaab
Novice
1,528 Views

A workaround I found is to make it go to sleep and then wake it up again to make it display probably.

I'm using a Skull Canyon Nuc, HDMI and Windows 10.

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8 Replies
idata
Employee
650 Views

Hello DarthHaro,

 

 

I understand that graphics driver 15.45 is causing noise on your monitor.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Please provide more information about the exact issue you are having with the driver.

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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RRaab
Novice
650 Views

Here's the SSU information.

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idata
Employee
650 Views

Hello DarthHaro,

 

 

Thanks for the information you sent to me.

 

 

I would like you to try updating some of the computer drivers.

 

 

Please install this driver fist, and then restart the computer https://downloadcenter.intel.com/download/26803/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC6i7KYK?product=89187 https://downloadcenter.intel.com/download/26803/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC6i7KYK?product=89187

 

 

Install this other driver, and then restart the computer one more time https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NUC-Kit-NUC6i3SY-NUC6i5SY-NUC6i7KYK?product=89187 https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NUC-Kit-NUC6i3SY-NUC6i5SY-NUC6i7KYK?product=89187

 

 

Please download the graphics driver that is on this link https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88357 https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88357

 

 

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver I provided.

 

 

Let me know if issue persists or not.

 

 

Regards,

 

Fred D.
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RRaab
Novice
650 Views

I found a few threads of users having what I believe is the same issue so I'm going to follow those.

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idata
Employee
650 Views

Hello DarthHaro,

 

 

Are those threads on our Intel Community?

 

 

May I have the links to those threads?

 

 

Regards,

 

Fred D.
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idata
Employee
650 Views

Hello DarthHaro,

 

 

I was wondering if you still need assistance regarding the noise on your monitor driver 15.45 is causing. In case you still need assistance just let me know.

 

 

Regards,

 

Fred D.
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RRaab
Novice
650 Views

The problem happens when the "Intel(R) Display Audio" is disabled. I now leave it enabled.

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idata
Employee
650 Views

Hello DarthHaro,

 

 

I am glad to hear you were able to find the root cause of the problem. Do not hesitate to contact us back if you have any other inquiry.

 

 

Regards,

 

Fred D.
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