hidden text to trigger early load of fonts ПродукцияПродукцияПродукцияПродукция Các sản phẩmCác sản phẩmCác sản phẩmCác sản phẩm المنتجاتالمنتجاتالمنتجاتالمنتجات מוצריםמוצריםמוצריםמוצרים
Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
21716 Discussions

165 hz monitor runs on 119.8hz max

1Dubby1
Beginner
972 Views

Hello, I have a laptop with  an 11th Gen Intel Core i5-1135G7 @ 2.40GHz 2.40 GHz processor and an intel iris Xe graphics card, I have a monitor that runs 1920x1080@165hz, but it only gives me119.8hz max. I'm connected to the monitor using HDMI 2.0, I don't know why it wont run 165hz,
please let me know if anybody finds a solution.

0 Kudos
1 Solution
MUC
Valued Contributor III
848 Views

This platform is an HP 15-DY2056 (SKU 2Q2E6UA#ABA)

Unfortunately, HP only offers the HDMI connection as a video output.

 

MUC_0-1723069978496.png

 

1080p @ 165 Hz is not possible via HDMI 1.4b. With standard video timing, 1080p @ 120 Hz is the maximum that this device can output. Due to the limited rendering power of this laptop, I don't think there's any benefit to increasing the refresh rate any further.

 

The monitor's diagnostic data shows 119.982 Hz, so this "odd number" in Windows is fine.

View solution in original post

0 Kudos
4 Replies
MUC
Valued Contributor III
920 Views

Please run the Intel System Support Utility for Windows and perform a scan for all options. Attach the output file here.

Please also create a Report for Intel Graphics Drivers and attach the file here.

0 Kudos
1Dubby1
Beginner
871 Views
0 Kudos
MUC
Valued Contributor III
849 Views

This platform is an HP 15-DY2056 (SKU 2Q2E6UA#ABA)

Unfortunately, HP only offers the HDMI connection as a video output.

 

MUC_0-1723069978496.png

 

1080p @ 165 Hz is not possible via HDMI 1.4b. With standard video timing, 1080p @ 120 Hz is the maximum that this device can output. Due to the limited rendering power of this laptop, I don't think there's any benefit to increasing the refresh rate any further.

 

The monitor's diagnostic data shows 119.982 Hz, so this "odd number" in Windows is fine.

0 Kudos
1Dubby1
Beginner
810 Views

Ok, thank you for your time and the information.

0 Kudos
Reply