Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
Announcements
Welcome to the Intel Community. If you get an answer you like, please mark it as an Accepted Solution to help others. Thank you!
16829 Discussions

20H2업데이트후 부팅시 화면백화현상

b7674
Beginner
536 Views

20201218_151125-S.jpg20201218_153142-S.jpg20201218_160127-S.jpg

my laptop is based on n3350 cpu, when i update mine with window 20h2, graphic driver is automatically chaged from INTEL(R) HD Graphics 22.20.16.4771 to INTEL(R) HD Graphics 22.20.16.4771 and screen turns white and vertical white stipe sometimes. so i try to install INTEL(R) HD Graphics 22.20.16.4771 then everything is ok, but graphic card driver keep going to install INTEL(R) HD Graphics500 27.20.100.9077. is there any solution?

Labels (1)
0 Kudos
2 Replies
LeonWaksman
Super User
525 Views

1. Download and install the Chipset Software (Driver). You should look for it in your computer OEM Download Site.

2. Download and install Engagement Engine Interface Driver (also look in OEM site).

3. Open Windows Settings > System > About. Click on System protection (on RH. side).

4. Disconnect the internet. Open Device Manager and uninstall the driver 9077. Check the "Delete the device software..." option. Reboot your computer and install the driver 4771.

5. Click on Hardware tab and then on Device Installation Settings.  Chose No and click on Save settings (see the attached image). Now the unwanted driver should not be downloaded automatically.

Leon

 

 

b7674
Beginner
442 Views

Thank you very much.

대단히 감사합니다. 많은 도움이 되었습니다.

Reply