Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20616 Discussions

27.20.100.8587 driver got a problem with black screen

DriverIssue
Novice
1,205 Views

From version 27.20.100.8587 to 27.20.100.8935 (latest) I got a problem with black screen. When I'm afk usually the monitor goes off automatically after 15 minutes to save energy but after 27.20.100.8587 when the monitor goes off I can't turn back to normal, It keeps black. I installed the latest version (27.20.100.8935) but It's still happening. I had to downgrade the video driver to version 27.20.100.8476 to stop to happen that. Please Intel fix that issue 😞

0 Kudos
4 Replies
AlHill
Super User
1,199 Views

Does not happen to me. 

Maybe you could tell us more about your config.

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

DriverIssue
Novice
1,189 Views
0 Kudos
DriverIssue
Novice
1,185 Views
0 Kudos
wistaria
Novice
1,179 Views

Same problem.  Speaking with microsoft they said most likely the graphics card is not compatible with the monitor I'm using (bought a new one). 

Reply