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22820 Discussions

2nd monitor not detected

DOzna
Beginner
‎10-01-2017 01:34 AM
2,353 Views

Hi

I have a Intel(R) HD Graphics 5500 on my laptop and I have recently purchased a monitor which is connected to the laptop via a VGA to HDMI cable. However for some reason my laptop cant seem to detect the second display.

I have updated all my drivers, I have tried restarting but it still does not detect the display.

Further specs of laptop:

CPU: Intel(R) Core(TM) i3-5010U @2.10GHz

RAM: 8GB

System type: 64bit

If you have any suggestion please could you comment on discussion.

Thank you.

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AlHill
Super User
‎10-01-2017 02:22 AM
1,212 Views

The use of adapters/converters is not supported. Try connecting to a monitor that does not require an adapter.

Doc

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DOzna
Beginner
‎10-01-2017 04:03 AM
1,212 Views
In response to AlHill

Thanks for the suggestion!

In response to AlHill
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idata
Employee
‎10-09-2017 02:53 PM
1,212 Views
In response to DOzna

Hello LynxRD,

 

This is to do a follow up on your inquiry and find out if you were able to configure the system as desired with the second display.

 

Thanks,

 

Esteban C
In response to DOzna
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