Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20598 Discussions

2nd monitor not detected

DOzna
Beginner
‎10-01-2017 01:34 AM
1,636 Views

Hi

I have a Intel(R) HD Graphics 5500 on my laptop and I have recently purchased a monitor which is connected to the laptop via a VGA to HDMI cable. However for some reason my laptop cant seem to detect the second display.

I have updated all my drivers, I have tried restarting but it still does not detect the display.

Further specs of laptop:

CPU: Intel(R) Core(TM) i3-5010U @2.10GHz

RAM: 8GB

System type: 64bit

If you have any suggestion please could you comment on discussion.

Thank you.

0 Kudos

Link Copied

3 Replies
AlHill
Super User
‎10-01-2017 02:22 AM
495 Views

The use of adapters/converters is not supported. Try connecting to a monitor that does not require an adapter.

Doc

0 Kudos
Copy link
DOzna
Beginner
‎10-01-2017 04:03 AM
495 Views
In response to AlHill

Thanks for the suggestion!

In response to AlHill
0 Kudos
Copy link
idata
Employee
‎10-09-2017 02:53 PM
495 Views
In response to DOzna

Hello LynxRD,

 

This is to do a follow up on your inquiry and find out if you were able to configure the system as desired with the second display.

 

Thanks,

 

Esteban C
In response to DOzna
0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.