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SRoth5
Beginner
783 Views

2nd monitor using DP 4K resolution at 30HZ vs 60Hz

I have a lenovo thinkcenter M920Q with an added DP. I have two LG monitors set at 4K. One allows me to set at 60HZ while the other at 30Hz. Both are using DP cables, and if I reverse the cables, the other screen now runs at 30HZ. Any ideas? I have the latest BIOS. The processors is the Intel UHD 630. on an Intel Core(TM) i5-8500T CPU @ 2.10GHZ

0 Kudos
23 Replies
David_V_Intel
Employee
335 Views

 

Hello SRoth5,

 

Thank you for posting on the Intel ® communities.

 

I would like to know if you are using the exact model of DP Cables with the system. This is important to make sure they are both working as intended. You can also try exchanging the one that doesn't deliver the 60Hz for testing purposes.

 

Please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it: 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

Make sure to attach the created report to this thread.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

SRoth5
Beginner
335 Views

DisplayPort Cable E119932 AWM STYLE 20276 80 C 30V VW-1.

 

The Levovo Thinkcentre comes with a built in DP and HDMI port. I added an extra card that allowed an additional DP.

SRoth5
Beginner
335 Views

Ok. I 've tried switching out DP cables. that did not work. Then I actually switched the monitor with an identical monitor. The new one allows both monitors 4K at 59HZ (2160x3840). Even though under modes I see 2160 x 3840 True color (32 bit) 59 HZ and 60 HZ for one of the monitors (and 60 Hz) is selected only 59 Hz shows as the refresh rate. ON the other monitor only 59Hz shows up (with the previous identical model monitor (only 30 hz) showed up. when I take the swtiched out monitor (that only went to 30 hz) and hook it up to a different computer - it allows 4K at 60HZ. when I bring it back here - it drops down to 30 HZ.

 

I'M BAFFLED. as to what is going on. The "defective" monitor is fine being used for a different computer. WE have 3 of them ( LG 24UD58) and it has 2 HDMI 2.0 ports and a DP.

 

 

 

 

hard to see but shows refresh rate at 59HZ - even thought 60Hz was selected.

David_V_Intel
Employee
335 Views

Hello SRoth5,

 

Thank you for your response.

 

When you say you tried the "defective" LG monitor in the different computer, did you try it along with another one as a second monitor? This is to see if that monitor works properly when using dual-monitor or only when being the only monitor connected. 

 

Did you try HDMI to see if the resolution is possible? Just for testing purposes. Make sure to update the drivers of the monitor to see if this helps. Refer to the link below:

 

https://www.lg.com/us/support/product/lg-24UD58-B.AUS

 

* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. * 

 

I hope this helps.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

SRoth5
Beginner
335 Views

Dave, I actually wasn’t clear in my previous email. I went down to only one monitor attached and used the “defective” monitor. At one monitor, it did not go above 30Hz. I just tried the HDMI cable – it’s max it set at 29HZ. I’ve ordered a USB C to DP cable to see what happens there. But the “defective” monitor loads up at 60 HZ on two other computers in single monitor usage. Now I just replaced a good monitor with the “defective” one on my system in a 2 monitor setup – it comes up as 30HZ but when I remove the other monitor it switches over to 59HZ. I guess my solution is just not to use that monitor – I have a colleague that only can use it on their setup. Any idea what is going on here – Lenovo will switch out the motherboard but I’m at a loss as to whether it is the Lenovo hardware that is wonky or the actual “defective” monitor or something else. But in any case in my working configuration – I set it to 60Hz and they both drop to 59HZ on the main screen. Regards, Scott [cid:image001.jpg@01D54DEF.28219670] [cid:image003.jpg@01D54DEF.28219670]
David_V_Intel
Employee
335 Views

Hello SRoth5,

 

Thank you for your response.

 

I understand now, thank you for clarifying the situation with the monitors. I can see that you attached 2 images but I am unable to see them. Can you please attach this files directly in the thread? This is because if you do it through the e-mail I am unable to see them.

 

How can you tell the refresh rate goes down to 59HZ when in the main screen? Can you please provide me with a graphics report? To do so, please follow the steps in the link below: 

 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

SRoth5
Beginner
335 Views

here is first screenshot

SRoth5
Beginner
335 Views

and second one. when I go to display properties both allow me to select 60Hz but they show up as under advanced display properties at 59HZ

I'm using 2 LG monitors that now allow me to go to 59HZ

when I used the older LG monitor (same make and model) as a 2nd monitor it would only allow 30HZ. When I set it up as a single monitor, it would allow 60Hz. a few days ago, when I dropped down to one monitor, it only allowed 30HZ but I can't recreate that anymore.

SRoth5
Beginner
335 Views

System

 

Intel(R) UHD Graphics 630

 

 

 

 

Report Date: Friday, August 9, 2019

Report Time [hh:mm:ss]: 2:40:59 PM

Driver Version: 26.20.100.6860

Operating System: Windows* 10 Pro (10.0.17134)

Physical Memory: 32607 MB

Vendor ID: 8086

Device ID: 3E92

Device Revision: 00

Graphics Output Protocol (GOP) Version: 9.0.1080

Current Resolution: 2160 x 3840

 

 

 

 

Processor: Intel(R) Core(TM) i5-8500T CPU @ 2.10GHz

Processor Speed: 2112 MHz

Processor Graphics in Use: Intel(R) UHD Graphics 630

Shader Version: 5.1

OpenGL* Version: 4.6

OpenCL* Version: 2.1

Vulkan* Version: 1.1.103

CUI Appx Version: 3.2.0.0

 

 

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

 

 

 

 

* Devices connected to the Graphics Accelerator *

 

 

Active Displays: 2

 

 

 

 

* Digital Display *

 

 

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

 

 

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

 

 

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

 

 

 

Power Management Support

Standby Mode: Supported

 

 

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 09 5B F4 57 01 00 

0A 1C 01 04 B5 3C 22 78 9E 30 35 A7 55 4E A3 26 

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 D1 C0 

81 00 01 01 01 01 4D D0 00 A0 F0 70 3E 80 30 20 

65 0C 58 54 21 00 00 1A 28 68 00 A0 F0 70 3E 80 

08 90 65 0C 58 54 21 00 00 1A 00 00 00 FD 00 38 

3D 1E 87 38 00 0A 20 20 20 20 20 20 00 00 00 FC 

00 4C 47 20 55 6C 74 72 61 20 48 44 0A 20 01 49 

 

02 03 11 71 44 90 04 03 01 23 09 07 07 83 01 00 

00 02 3A 80 18 71 38 2D 40 58 2C 45 00 58 54 21 

00 00 1E 56 5E 00 A0 A0 A0 29 50 30 20 35 00 58 

54 21 00 00 1A 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C8 

 

 

 

* Digital Display2 *

 

 

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

 

 

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

 

 

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

 

 

 

Power Management Support

Standby Mode: Supported

 

 

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 09 5B 7C C2 01 00 

07 1C 01 04 B5 3C 22 78 9E 30 35 A7 55 4E A3 26 

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 D1 C0 

81 00 01 01 01 01 4D D0 00 A0 F0 70 3E 80 30 20 

65 0C 58 54 21 00 00 1A 28 68 00 A0 F0 70 3E 80 

08 90 65 0C 58 54 21 00 00 1A 00 00 00 FD 00 38 

3D 1E 87 38 00 0A 20 20 20 20 20 20 00 00 00 FC 

00 4C 47 20 55 6C 74 72 61 20 48 44 0A 20 01 59 

 

02 03 11 71 44 90 04 03 01 23 09 07 07 83 01 00 

00 02 3A 80 18 71 38 2D 40 58 2C 45 00 58 54 21 

00 00 1E 56 5E 00 A0 A0 A0 29 50 30 20 35 00 58 

54 21 00 00 1A 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C8 

 

 

 

* Other names and brands are the property of their respective owners.

 

 

SRoth5
Beginner
335 Views

Display 1

 

Intel(R) UHD Graphics 630

 

 

 

 

Report Date: Friday, August 9, 2019

Report Time [hh:mm:ss]: 2:41:23 PM

Driver Version: 26.20.100.6860

Operating System: Windows* 10 Pro (10.0.17134)

Physical Memory: 32607 MB

Vendor ID: 8086

Device ID: 3E92

Device Revision: 00

Graphics Output Protocol (GOP) Version: 9.0.1080

Current Resolution: 2160 x 3840

 

 

 

 

Processor: Intel(R) Core(TM) i5-8500T CPU @ 2.10GHz

Processor Speed: 2112 MHz

Processor Graphics in Use: Intel(R) UHD Graphics 630

Shader Version: 5.1

OpenGL* Version: 4.6

OpenCL* Version: 2.1

Vulkan* Version: 1.1.103

CUI Appx Version: 3.2.0.0

 

 

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

 

 

 

 

* Devices connected to the Graphics Accelerator *

 

 

Active Displays: 2

 

 

 

 

* Digital Display *

 

 

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

 

 

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

 

 

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

 

 

 

Power Management Support

Standby Mode: Supported

 

 

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 09 5B F4 57 01 00 

0A 1C 01 04 B5 3C 22 78 9E 30 35 A7 55 4E A3 26 

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 D1 C0 

81 00 01 01 01 01 4D D0 00 A0 F0 70 3E 80 30 20 

65 0C 58 54 21 00 00 1A 28 68 00 A0 F0 70 3E 80 

08 90 65 0C 58 54 21 00 00 1A 00 00 00 FD 00 38 

3D 1E 87 38 00 0A 20 20 20 20 20 20 00 00 00 FC 

00 4C 47 20 55 6C 74 72 61 20 48 44 0A 20 01 49 

 

02 03 11 71 44 90 04 03 01 23 09 07 07 83 01 00 

00 02 3A 80 18 71 38 2D 40 58 2C 45 00 58 54 21 

00 00 1E 56 5E 00 A0 A0 A0 29 50 30 20 35 00 58 

54 21 00 00 1A 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C8 

 

 

 

* Digital Display2 *

 

 

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

 

 

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

 

 

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

 

 

 

Power Management Support

Standby Mode: Supported

 

 

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 09 5B 7C C2 01 00 

07 1C 01 04 B5 3C 22 78 9E 30 35 A7 55 4E A3 26 

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 D1 C0 

81 00 01 01 01 01 4D D0 00 A0 F0 70 3E 80 30 20 

65 0C 58 54 21 00 00 1A 28 68 00 A0 F0 70 3E 80 

08 90 65 0C 58 54 21 00 00 1A 00 00 00 FD 00 38 

3D 1E 87 38 00 0A 20 20 20 20 20 20 00 00 00 FC 

00 4C 47 20 55 6C 74 72 61 20 48 44 0A 20 01 59 

 

02 03 11 71 44 90 04 03 01 23 09 07 07 83 01 00 

00 02 3A 80 18 71 38 2D 40 58 2C 45 00 58 54 21 

00 00 1E 56 5E 00 A0 A0 A0 29 50 30 20 35 00 58 

54 21 00 00 1A 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C8 

 

 

 

* Other names and brands are the property of their respective owners.

 

SRoth5
Beginner
335 Views

display 2

Intel(R) UHD Graphics 630

 

 

 

 

Report Date: Friday, August 9, 2019

Report Time [hh:mm:ss]: 2:41:43 PM

Driver Version: 26.20.100.6860

Operating System: Windows* 10 Pro (10.0.17134)

Physical Memory: 32607 MB

Vendor ID: 8086

Device ID: 3E92

Device Revision: 00

Graphics Output Protocol (GOP) Version: 9.0.1080

Current Resolution: 2160 x 3840

 

 

 

 

Processor: Intel(R) Core(TM) i5-8500T CPU @ 2.10GHz

Processor Speed: 2112 MHz

Processor Graphics in Use: Intel(R) UHD Graphics 630

Shader Version: 5.1

OpenGL* Version: 4.6

OpenCL* Version: 2.1

Vulkan* Version: 1.1.103

CUI Appx Version: 3.2.0.0

 

 

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

 

 

 

 

* Devices connected to the Graphics Accelerator *

 

 

Active Displays: 2

 

 

 

 

* Digital Display *

 

 

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

 

 

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

 

 

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

 

 

 

Power Management Support

Standby Mode: Supported

 

 

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 09 5B F4 57 01 00 

0A 1C 01 04 B5 3C 22 78 9E 30 35 A7 55 4E A3 26 

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 D1 C0 

81 00 01 01 01 01 4D D0 00 A0 F0 70 3E 80 30 20 

65 0C 58 54 21 00 00 1A 28 68 00 A0 F0 70 3E 80 

08 90 65 0C 58 54 21 00 00 1A 00 00 00 FD 00 38 

3D 1E 87 38 00 0A 20 20 20 20 20 20 00 00 00 FC 

00 4C 47 20 55 6C 74 72 61 20 48 44 0A 20 01 49 

 

02 03 11 71 44 90 04 03 01 23 09 07 07 83 01 00 

00 02 3A 80 18 71 38 2D 40 58 2C 45 00 58 54 21 

00 00 1E 56 5E 00 A0 A0 A0 29 50 30 20 35 00 58 

54 21 00 00 1A 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C8 

 

 

 

* Digital Display2 *

 

 

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

 

 

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

 

 

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

 

 

 

Power Management Support

Standby Mode: Supported

 

 

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 09 5B 7C C2 01 00 

07 1C 01 04 B5 3C 22 78 9E 30 35 A7 55 4E A3 26 

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 D1 C0 

81 00 01 01 01 01 4D D0 00 A0 F0 70 3E 80 30 20 

65 0C 58 54 21 00 00 1A 28 68 00 A0 F0 70 3E 80 

08 90 65 0C 58 54 21 00 00 1A 00 00 00 FD 00 38 

3D 1E 87 38 00 0A 20 20 20 20 20 20 00 00 00 FC 

00 4C 47 20 55 6C 74 72 61 20 48 44 0A 20 01 59 

 

02 03 11 71 44 90 04 03 01 23 09 07 07 83 01 00 

00 02 3A 80 18 71 38 2D 40 58 2C 45 00 58 54 21 

00 00 1E 56 5E 00 A0 A0 A0 29 50 30 20 35 00 58 

54 21 00 00 1A 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C8 

 

 

 

* Other names and brands are the property of their respective owners.

 

David_V_Intel
Employee
335 Views

Hello SRoth5,

 

Thank you for your response.

 

I was analyzing the reports you have attached and I can see that your Windows build is not the latest. If possible, please attempt to update it, refer to the link below for more information on how to do so: 

 

https://www.microsoft.com/en-us/software-download/windows10

 

* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. * 

 

Something else is the graphics driver installed, after upadting the O.S, please try updating your graphics driver, refer to the link below: 

 

https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?product=126790

 

Once all this has been done, check to see if the issue persists. I would also like to know what you meant when you said "an added DP", does this mean you added an adapter to be able to use Display Port? 

 

Let me know so I can assist you further.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

SRoth5
Beginner
335 Views

Updated windows. On graphics driver. Following message occurred for video driver. I installed the two wireless updates. – I have the latest Lenovo drivers – I checked their update tool. customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer<https://www.intel.com/content/www/us/en/support/topics/oems.html> for the latest driver for your computer. Both screens still set at 60HZ but showing 59HZ
David_V_Intel
Employee
335 Views

Hello SRoth5,

 

Were you able to check my previous recommendations?

 

If you need more assistance let me know.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

SRoth5
Beginner
335 Views

david i’ll check on monday. thank you. on vacation this week scott
David_V_Intel
Employee
335 Views

Hello SRoth5,

 

Thank you for your response.

 

Please provide me with a graphics report to see if the information shows different after the update. This report can be created by following the steps in the link below: 

 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

Please attach the file in the thread.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

David_V_Intel
Employee
335 Views

Hello SRoth5,

 

Were you able to check my previous post?

 

Please provide me with the requested information so we can continue.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

SRoth5
Beginner
335 Views

David_V_Intel
Employee
335 Views

Hello SRoth5,

 

Thank you for your response.

 

I do not see the file attached, please try attaching it directly in the thread, if you attached it on an e-mail it will not be shown.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

SRoth5
Beginner
54 Views

Intel(R) UHD Graphics 630

 

 

 

 

Report Date: Wednesday, August 28, 2019

Report Time [hh:mm:ss]: 1:18:37 PM

Driver Version: 26.20.100.6860

Operating System: Windows* 10 Pro (10.0.18362)

Physical Memory: 32607 MB

Vendor ID: 8086

Device ID: 3E92

Device Revision: 00

Graphics Output Protocol (GOP) Version: 9.0.1080

Current Resolution: 2160 x 3840

 

 

 

 

Processor: Intel(R) Core(TM) i5-8500T CPU @ 2.10GHz

Processor Speed: 2112 MHz

Processor Graphics in Use: Intel(R) UHD Graphics 630

Shader Version: 5.1

OpenGL* Version: 4.6

OpenCL* Version: 2.1

Vulkan* Version: 1.1.103

CUI Appx Version: 3.2.0.0

 

 

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

 

 

 

 

* Devices connected to the Graphics Accelerator *

 

 

Active Displays: 2

 

 

 

 

* Digital Display *

 

 

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

 

 

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

 

 

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

 

 

 

Power Management Support

Standby Mode: Supported

 

 

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 09 5B F4 57 01 00 

0A 1C 01 04 B5 3C 22 78 9E 30 35 A7 55 4E A3 26 

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 D1 C0 

81 00 01 01 01 01 4D D0 00 A0 F0 70 3E 80 30 20 

65 0C 58 54 21 00 00 1A 28 68 00 A0 F0 70 3E 80 

08 90 65 0C 58 54 21 00 00 1A 00 00 00 FD 00 38 

3D 1E 87 38 00 0A 20 20 20 20 20 20 00 00 00 FC 

00 4C 47 20 55 6C 74 72 61 20 48 44 0A 20 01 49 

 

02 03 11 71 44 90 04 03 01 23 09 07 07 83 01 00 

00 02 3A 80 18 71 38 2D 40 58 2C 45 00 58 54 21 

00 00 1E 56 5E 00 A0 A0 A0 29 50 30 20 35 00 58 

54 21 00 00 1A 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C8 

 

 

 

* Digital Display2 *

 

 

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

 

 

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

 

 

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

 

 

 

Power Management Support

Standby Mode: Supported

 

 

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 09 5B 7C C2 01 00 

07 1C 01 04 B5 3C 22 78 9E 30 35 A7 55 4E A3 26 

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 D1 C0 

81 00 01 01 01 01 4D D0 00 A0 F0 70 3E 80 30 20 

65 0C 58 54 21 00 00 1A 28 68 00 A0 F0 70 3E 80 

08 90 65 0C 58 54 21 00 00 1A 00 00 00 FD 00 38 

3D 1E 87 38 00 0A 20 20 20 20 20 20 00 00 00 FC 

00 4C 47 20 55 6C 74 72 61 20 48 44 0A 20 01 59 

 

02 03 11 71 44 90 04 03 01 23 09 07 07 83 01 00 

00 02 3A 80 18 71 38 2D 40 58 2C 45 00 58 54 21 

00 00 1E 56 5E 00 A0 A0 A0 29 50 30 20 35 00 58 

54 21 00 00 1A 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C8 

 

 

 

* Other names and brands are the property of their respective owners.

 

Intel(R) UHD Graphics 630

 

 

 

 

Report Date: Wednesday, August 28, 2019

Report Time [hh:mm:ss]: 1:18:21 PM

Driver Version: 26.20.100.6860

Operating System: Windows* 10 Pro (10.0.18362)

Physical Memory: 32607 MB

Vendor ID: 8086

Device ID: 3E92

Device Revision: 00

Graphics Output Protocol (GOP) Version: 9.0.1080

Current Resolution: 2160 x 3840

 

 

 

 

Processor: Intel(R) Core(TM) i5-8500T CPU @ 2.10GHz

Processor Speed: 2112 MHz

Processor Graphics in Use: Intel(R) UHD Graphics 630

Shader Version: 5.1

OpenGL* Version: 4.6

OpenCL* Version: 2.1

Vulkan* Version: 1.1.103

CUI Appx Version: 3.2.0.0

 

 

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

 

 

 

 

* Devices connected to the Graphics Accelerator *

 

 

Active Displays: 2

 

 

 

 

* Digital Display *

 

 

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

 

 

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

 

 

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

 

 

 

Power Management Support

Standby Mode: Supported

 

 

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 09 5B F4 57 01 00 

0A 1C 01 04 B5 3C 22 78 9E 30 35 A7 55 4E A3 26 

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 D1 C0 

81 00 01 01 01 01 4D D0 00 A0 F0 70 3E 80 30 20 

65 0C 58 54 21 00 00 1A 28 68 00 A0 F0 70 3E 80 

08 90 65 0C 58 54 21 00 00 1A 00 00 00 FD 00 38 

3D 1E 87 38 00 0A 20 20 20 20 20 20 00 00 00 FC 

00 4C 47 20 55 6C 74 72 61 20 48 44 0A 20 01 49 

 

02 03 11 71 44 90 04 03 01 23 09 07 07 83 01 00 

00 02 3A 80 18 71 38 2D 40 58 2C 45 00 58 54 21 

00 00 1E 56 5E 00 A0 A0 A0 29 50 30 20 35 00 58 

54 21 00 00 1A 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C8 

 

 

 

* Digital Display2 *

 

 

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

 

 

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

 

 

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

 

 

 

Power Management Support

Standby Mode: Supported

 

 

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D 09 5B 7C C2 01 00 

07 1C 01 04 B5 3C 22 78 9E 30 35 A7 55 4E A3 26 

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 D1 C0 

81 00 01 01 01 01 4D D0 00 A0 F0 70 3E 80 30 20 

65 0C 58 54 21 00 00 1A 28 68 00 A0 F0 70 3E 80 

08 90 65 0C 58 54 21 00 00 1A 00 00 00 FD 00 38 

3D 1E 87 38 00 0A 20 20 20 20 20 20 00 00 00 FC 

00 4C 47 20 55 6C 74 72 61 20 48 44 0A 20 01 59 

 

02 03 11 71 44 90 04 03 01 23 09 07 07 83 01 00 

00 02 3A 80 18 71 38 2D 40 58 2C 45 00 58 54 21 

00 00 1E 56 5E 00 A0 A0 A0 29 50 30 20 35 00 58 

54 21 00 00 1A 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C8 

 

 

 

* Other names and brands are the property of their respective owners.

 

 

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