4600 adapter doesn't see the second HDMI monitor

MMax_ · ‎07-11-2016

Hi.

I have two monitors. The first one is connected through DVI and it works properly. The second one is connected through HDMI and the system doesn't see it. Actually it's a Philips TV, and I used it normally with an AMD graphics card.

I've installed the newest drivers.

Windows 10 64
Core i5
Motherboard H97M-plus
BIOS ver. 0323, ASUSTEK
what else?

It seems I'm not alone with such a problem, but I couldn't find a solution which works for me. Alas.

UPD

I updated BIOS and installed beta driver. No result.

idata · ‎07-12-2016

Hi Maxsh,

I believe there is a BIOS or driver issue. We don't have any Dual display issue reported yet.

I double checked Asus website and the latest BIOS of the board H97M-plus is 2603.

I suggest you the following: Update the BIOS then, Chipset version 10.0.27 and Management Engine v. 11.0.0.1146.

https://www.asus.com/Motherboards/H97MPLUS/HelpDesk_Download/ https://www.asus.com/Motherboards/H97MPLUS/HelpDesk_Download/

Finally update the graphics driver version 4463

https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496

Regards,

Mike C

MMax_ · ‎07-13-2016

Thank you, Mike.

I have the recommended BIOS installed and the latest driver too, it's number is 4474. I've installed 4463th with the same effect.

idata · ‎07-14-2016

Hi Maxsh,

In regards to your video issue; I suggest you to test your system with a high speed HDMI cable. Also turn your TV on before turning on the pc.

In regards to the driver 4474, it is intended for 5th and 6th gen processors only.

Regards,Mike C

MMax_ · ‎07-16-2016

As for a hight speed HDMI, I have certain doubts. The computer had been seeing the second monitor for a short time until I resetted graphics settings to default with Ctrl+Atl+F8. Since then I've been having the problem.

idata · ‎07-25-2016

Hi Maxsh,

I am following up on your case. Let me know if the latest graphics driver 4463 solves the issue.

Mike C