Graphics
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4K 60Hz On Intel UHD Graphics 630 via Type C To Type C Thunderbolt 3

MayMeteonyker
Beginner
923 Views

I have Problem with my pc and monitor can run on 4K 30Hz not 4K 60Hz

connection cable with type c from mainboard to typc c monitor

System Hardware

- Cpu: i9 9900ks with Intel® UHD Graphics 630

- Mainbord: Z390 Aorus Xtreme

Spec: Integrated Graphics Processor+Intel® Thunderbolt™ 3 Controller:

  1. 2 x Intel® Thunderbolt™ 3 connectors (USB Type-C™ ports), supporting DisplayPort and Thunderbolt™ video outputs and a maximum resolution of 4096x2304@60 Hz
    * Because of the limited I/O resources of the PC architecture, the number of Thunderbolt™ devices that can be used is dependent on the number of the PCI Express devices being installed. (Refer to Chapter 1-7, "Back Panel Connectors," for more information.)
    * Support for DisplayPort 1.2 version

Link: https://www.gigabyte.com/Motherboard/Z390-AORUS-XTREME-rev-10/sp#sp

- Monitor: Philips 436M6VBRAB/67

1. Please notice that your display
works best at native resolution
of 3840 x 2160 @ 60Hz. For best
display quality, please follow this
resolution recommendation.
Recommended resolution
VGA: 1920 x 1080 @ 60Hz
HDMI 2.0: 3840 x 2160 @ 60Hz
DP v1.1: 3840 x 2160 @ 30Hz
DP v1.4: 3840 x 2160 @ 60Hz
USB C: 3840 x 2160 @ 60Hz  <use this type>

Link: https://www.download.p4c.philips.com/files/4/436m6vbrab_67/436m6vbrab_67_dfu_aen.pdf

- Display Cable: Thunderbolt 3 USB C Cable 0.8m From Apple

Transfer data at up to 40 Gbps

USB 3.1 Gen 2 data transfer at up to 10 Gbps

DisplayPort video output (HBR3)

Connect to Thunderbolt 3– or USB-C–enabled devices and displays

Up to 100W Power Delivery

Etched Thunderbolt logo helps it stand out from other cables

Daisy-chain up to six Thunderbolt 3 devices

https://www.apple.com/th-en/shop/product/MQ4H2ZA/A/thunderbolt-3-usb%E2%80%91c-cable-08-m

thank you for answer

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9 Replies
DeividA_Intel
Moderator
892 Views

Hello MayMeteonyker,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

· Download the Intel® SSU and save the application on your computer  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

· To save your scan, click Next and click Save.  


  

2. Provide the Report for Intel® Graphics Drivers: 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html


3. Is this issue recent? if so, did it happen after a system update?


4. Did you update the firmware for your monitor?


5. Did this configuration (4K 60Hz) before? (Ex: Monitor Philips with another computer or same computer with another laptop)





Regards,  


Deivid A. 

Intel Customer Support Technician 


MayMeteonyker
Beginner
855 Views

1.  details about the system
Answer: save to file attach Intel SSU.txt

2. Provide the Report for Intel® Graphics Drivers: 
Answer: save to file Intel® UHD Graphics 630 - Thursday, 25 March 2021.txt

3. Answer: After Update Intel UHD Driver.
4. Did you update the firmware for your monitor?

Answer: i never up frimware monitor.
5. Did this configuration (4K 60Hz) before?  

Answer: I've set it up before with gtx 1080 via display port, hdmi and via type c to type by laptop

in my laptop HP Pavilion x360 Convertible 14-dw1047TU can run on 4k 60hz

 

now after i'm update last driver type c to type monitor have blank screen when entering windows

in advance display setting display show error message "Display 1 isn't active" i try active display in Intel Graphics Command Center.  not responding.

if me uninstalll intel driver my screen is come back.

 

n_scott_pearson
Super User Retired Employee
848 Views

The GTX 1080 has support for DisplayPort 1.4 (while UHD 630 only has DisplayPort 1.2). This means that, even with the loss of half of the channels in a USB-C connection, it is still capable of supporting 4K@60Hz. Bottom line, that's not an apples-to-apples comparison. With DisplayPort 1.2 and USB support in simultaneous use, you are limited to 4K@30Hz.

...S

MayMeteonyker
Beginner
823 Views

What do i have to do To be able to run the display at 4K 60Hz

n_scott_pearson
Super User Retired Employee
887 Views

Are you connecting the monitor with a USB-C-to-USB-C cable? Does the monitor offer USB port(s)?

If the answer to both questions is yes, then 4K@30Hz is the maximum attainable. Why? Well, (a) you only have support for DisplayPort 1.2 - which means best you can do is 4K@60Hz - and (b) when USB is supported, only 2 of the 4 lanes are available for DisplayPort usage - which means half of 4K@60Hz which is 4K@30Hz.

...S

DeividA_Intel
Moderator
787 Views

Hello MayMeteonyker, 


  


Thank you for the information provided 


  


I will proceed to check the issue internally and post back soon with more details. 


  

  


Best regards, 


Deivid A.  

Intel Customer Support Technician 



DeividA_Intel
Moderator
778 Views

Hello MayMeteonyker, 



Based on the tests and reports, I would like to inform you that this issue may be related to external factors such as:


- Cable used, try with a display port if possible or another USB-C.

- Motherboard limitation, check with motherboard manufacturer.

- Bandwidth limitation, as n_scott_pearson mentioned.


My recommendation will be to try with different cables and check with the motherboard manufacturer for more steps (driver/BIOS). Also, you may find helpful the following information:


1. https://www.intel.com/content/www/us/en/support/articles/000023945/graphics.html

2. https://ark.intel.com/content/www/us/en/ark/products/192943/intel-core-i9-9900ks-processor-16m-cache...




Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
747 Views

Hello MayMeteonyker,  


  

Were you able to check the previous post and try the steps suggested? Please let me know if you need more assistance.   


  


Regards,  

  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
727 Views

Hello MayMeteonyker,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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