620 HD zoom compatibility problem, regarding virtual backgrounds

[SBP00]

Hi

Lately I have been starting to use Zoom for video conferencing like many of us. I wanted to use the virtual background feature that Zoom offers while displaying myself in Zoom.

Generally Zoom will allow you to add a virtual background to your own video image without the need for a green screen. For some reason the Zoom website claims that for those that use the intel 620 HD display adapter this option is not available due to compatibility issues.

It seems like a driver issue. I have a relatively strong machine - HP elitebook 1040 g4 with an i7-7500U processor and 16GB of RAM.

Is there a ( or maybe a future) solution available for this?

Zoom becomes more and more widely used these Corona days. Besides the drawback I experience as a 620 HD user, I believe making Zoom's feature set fully available to such a widely used display adapter is of much importance.

[SBP00]

Hi everyone

Roland M, Wanner G and NLucz

i would first like to thank everyone who came aboard making the resolving

of this matter advance, while I was too busy to do so.

Please let me know if you still need the information Wanner G asked me

for

thank you again

Saar B.P

[JShen53]

Thank goodness i found this thread. i am also experiencing the same exact issues that both SBP00 and NLucz.

i cannot wait for an update, as it is sheer envy that everyone else can have the Zoom Virtual Background, but not us it seems

Notebook - HP EliteBook 840 G5

Windows 10 Enterprise 64-bit Version: 17763.1098

Running Zoom version 4.6.17409

I cant even update any driver, as there seems to be none (i have the latest according to the Intel Command Centre)

Please help. Thank you

[JShen53]

these are the screen captures on Zoom

[JShen53]

Hi Ronald

Has there been any update from the team yet please?

Thanks

J

[HD620Zoomer]

Dear Intel support,

same Problem here - I am using a Lenovo T470s with Intel HD 620 and it's not possible to use the virtual background in Zoom. Unfortunately the Zoom support doesn't reply to my support request.

See attached a screenshot of GPU-Z for more details of my GPU:

It seems to be a problem of the GPU version - colleagues using a Lenovo T490 don't have difficulties:

Hope that helps?

[SpeakIT]

Any update from Intel would be appreciated. In our small business every user with a Thinkpad T470s is affected by this issue, and they are using the Intel 620 graphics chipset

[MSliw4]

I am having the same problem on a Surface Pro 3 with HD Graphics 620. System info:

 Time of this report: 4/29/2020, 17:55:09

Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)

         Language: English (Regional Setting: English)

   System Manufacturer: Microsoft Corporation

       System Model: Surface Pro

           BIOS: 234.2706.768 (type: UEFI)

        Processor: Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz (4 CPUs), ~2.7GHz

          Memory: 8192MB RAM

[SGerm6]

I'm experiencing the same issue with Zoom on Linux. Here are the setup details:

• Dell Latitude 5300
• Intel(R) Core(TM) i7-8665U CPU
• Ubuntu 18.04
• Kernel: 5.3.0-46-generic #38~18.04.1-Ubuntu SMP Tue Mar 31 04:17:56 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
• Zoom: 5.0.398100.0427

[SGerm6]

Xorg intel driver: xserver-xorg-video-intel-hwe-18.04        2:2.99.917+git20171229-1ubuntu1~18.04.1

[RAgiv]

Dear Intel support,

I am having the same problem with Zoom virtual backgrounds on Lenovo ideapad FLEX 5-1470 System Model:"80XA" with HD Graphics 620

System info:

Operating System:‏‏Microsoft Windows 10 Home 64-bit (10.0, Build 18362)

 BIOS Mode:"UEFI" BIOS Version/Date:"LENOVO 4QCN51WW(V2.15) , 11/19/2019"

"Processor" -"Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz"

Architecture:"x64"

Caption:"Intel64 Family 6 Model 142 Stepping 9"

"Chipset Name":"Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz"

All other Info hereunder attached in "Intel SSU Scan Detailed View.txt" and DxDiag Report.txt

Kind Regards

Ron

[RAgiv]

posted a file.

[RFior3]

I hacked a way in to make it work. I searched the registery for "HD Graphics 620" and changed it to "HD Graphics 621". Zoom works just fine now.

[RFior3]

The thing this tells me is that whatever problem Zoom was having seems to be fixed in the latest driver. The funny thing is, Device Manager still shows it as a "Intel HD Graphic 620".

[REsca4]

Rfior,

Can you please provide me the solution to rename my HD Graphic 620 driver. I searched my Dell Latitude 7490 computer registry and cannot seems to find the Intel HD Graphic 620 registry. I ran the dxdiagnostics and confirmed that my computer is running the Intel HD Graphic 620. Please see picture attached picture. Your help is much appreciated.

[NLucz]

Hi,

I was excited to read your post as I have an Intel HD Graphic 620. Could you tell me in detail how you changed your 620 to a 621? By doing this you now can use the Zoom virtual background?

I have not heard back from INTEL with a fix for this problem.

Best,

Nancy

[AlHill]

I recommend against these kind of hacks. When you have problems in the future, and contact Intel support, make sure you tell them what you did.

Doc (not an Intel employee or contractor)

[yeaverily]

I understand the risks, and proceeded with RFior's solution. It worked fine. Thank you!

[zeroDG]

Are there any specific registry keys to change? There seems to be a lot of "HD Graphics 620" when I try to search for it in the registry. Thanks!

[RFior3]

I think it was like 10 entries. I did not do them 1 by 1, so I am not sure which one did the trick.

[zeroDG]

It works! I just renamed all "HD Graphics 620" found in the registry. Perhaps return it back to original once Intel or Zoom fix the issue.

[REsca4]

Can you please share how you renamed all of your HD Graphics 620 registry keys. I cannot seem to find them on my Dell Latitude 7490 computer eventhough its the video driver installed.