6th-10th Gen Intel® Processor Graphics - Windows*

[Ar1302]

I've downloaded the graphics update many times with version 31.0.101.2115,
but a few days later I get a notification to update again. I've tried downloading manually but it doesn't solve this problem.

 

if i leave this update for a few days what happens is the screen flickers and after a while it goes black screen...
please solution !!!

[Hugo_Intel]

Hello Ar1302

Thank you for posting on the Intel Communities. I am sorry to hear that you are experiencing issues when trying to install an updated driver on your system.

This issue might be related to Windows rolling back to an older version to the driver automatically, please let's try the troubleshooting outlined in the following article:

Windows* Update Keeps Rolling Back Graphics Driver to a Previous Version

If the issue persists, please create a log file with the Intel® System Support Utility and attach it. 

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Ar1302

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello Ar1302

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician.

[SeanF]

The problem you have with getting notification to update to the same driver is due to MS Windows update overriding 

Intel's Driver 31.0.101.2115 with an older version 

Intel Corporation - Display - 30.0.101.1692.

This happens automatically with windows update.

For some reason Microsoft can't detect your graphics driver is newer than what they have. This is a miscommunication between Intel and Microsoft or Microsoft is taking it's sweet time to validate that new driver or something fell through the cracks..