Intel graphics driver support assistant scan failure

[sita117-sd]

One day I check what's today's driver update in intel driver support assistant it gives notification to update is there I go to website and start scanning after few minutes it shows scan failure.how to solve this problem can you please reply fast.

Name,
Pranav

[VelvetMonkey]

I also just get exactly this. 

Some answer or response would be very useful.

[bmcdonaldjr]

I have a Dell laptop connected to a thuderbolt attached docking station.

As long as I'm connected to the local network from the laptop itself (WiFi or ethernet), The scans run fine.

However, if I change my network connection to the ethernet on the docking station, the scan fails.

Seems like a software design issue.

Regards,

Bob

[Peter1952]

I also just get exactly this. 

[VelvetMonkey]

Just for the moment it appears fixed on my PC. 

I realised that just the day before I noticed it had stopped working, I had used it (so clearly working at that point...), to install a driver update that DSA was notifying (version 23.60 of Intel Wireless Bluetooth for Win10 and Win11). 

I tried to 'repair' Intel DSA from the control panel, with no luck.

I rolled back the above driver package to what was installed previously (23.40), and performed another 'repair' of Intel DSA, and it has started working again. 

I'm not sure its conclusive proof its 23.60 of the driver package that is causing the issue, but I'm good for the moment as its working and my PC is in the same state it was a few days ago.

I  might try the 23.50 driver package, or 23.60 again and then uninstall and re-install DSA, but its a lot of fiddling around with stuff I'd rather not be touching.

Is there any chance someone from Intel sees this thread and investigates properly (tbh, I'd rather they did it than me!), or is there an official place to raise it with them, and if yes, where is that?