A310 서브 그래픽 사용시 버벅임 현상 발생

[comeonbattle]

NVIDIA RTX4060과 듀얼 그래픽 사용 버벅임 발생

[JedG_Intel]

Hello comeonbattle,

영어로만 지원해 드릴 수 있으니 알려드립니다. 웹 번역 도구를 사용했기 때문에 부정확 한 번역이있을 수 있습니다.

It seems that you're having issues with the Intel Arc A310 when using it together with NVIDIA RTX 4060. To properly address your concern, please share the information below.

1. Was this working fine before?

- If yes, are there any recent changes to the system?

2. Have you performed troubleshooting steps? If you have, kindly share it with me.

3. Are you experiencing stuttering when running/using a specific application?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[comeonbattle]

1. Was this working fine before?

- If yes, are there any recent changes to the system?

-- I purchased it for use and there is no problem when I purchase and install it. However, a problem occurs when I install only the ARC driver.

2. Have you performed troubleshooting steps? If you have, kindly share it with me.

2. Have you tried the troubleshooting steps? If so, please let me know.

What I tried for this issue

- Installed driver after installing ARC only (normal)
-- Installed driver after installing RTX 4060 only (normal)
--- Installed RTX 4060 driver after installing ARC driver (symptom occurs)
---- Installed ARC driver after installing RTX 4060 driver (symptom occurs)
----- changing Installed ARC driver (symptom occurs)

3. Are you experiencing stuttering when running/using a specific application?

- This symptom occurs immediately when installing a driver, not a specific application.

[JedG_Intel]

Hello comeonbattle,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello comeonbattle,

Thank you for sharing all this information. Please also generate the SSU report as it'll help with the investigation.

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello comeonbattle,

I would just like to follow up with the information that I had requested. Kindly share this information at your earliest convenience so we can start with the investigation.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello comeonbattle,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician