A750显卡在游戏《丸子与银河龙》中无法正常运行

[Mumukka]

显卡没有正常工作，游戏帧数只有20不到，希望解决这个兼容性问题。

[Jean_Intel]

Hello Mumukka,

Thanks for posting on the Intel Communities. We are more than glad to help you with the issue with your graphics adapter.

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

To better understand your issue, please provide us with the following:

• Is this issue present since say one?
• Is Rezisable BAR enabled on your BIOS?
• Is the low FPS present on a specific game stage?
• Does the issue persist when rolling back to previous driver versions?
• If you lower the graphics settings, does the performance increase?
• Provides us with a screenshot of the graphics settings you use.
• What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)
• Create a report using the following tools:
•  Intel®️ System Support Utility (Intel®️ SSU) 
  • Download the Intel SSU
  • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click on "Next"; then "Save."
• Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Mumukka,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Mumukka]

Sorry, I tried to send an email to reply to you, but it failed, and I just saw this message now. Here is the reply to the previous email:

Is this issue present since say one?

Yes.

Is Rezisable BAR enabled on your BIOS?

Yes.

Is the low FPS present on a specific game stage?

Yes.

Does the issue persist when rolling back to previous driver versions?

Yes.

If you lower the graphics settings, does the performance increase?

This is a text adventure game that does not require high computer performance, and can run smoothly even with a core graphics card. After disabling the A750 graphics card driver, it can run normally.

What is the game distribution service?

Steam.

All the best,

Mumukka

[Jean_Intel]

Hello Mumukka,

Thanks for the information provided

Based on the reports you shared. We noticed that the graphics driver installed on your system is not the latest, as a new driver has just been released. We would like to recommend you perform a clean driver installation, installing the latest driver, 31.0.101.4314. Sometimes corrupted files from previous drivers may cause the new drivers to malfunction.

In case the issue persists, we would like to further investigate this matter, so we would like to request the following:

• Share a video showing the issue you experience. Since you mention that the problem is related to a specific game stage, try going to a different stage, revealing the performance difference.
• Also, provide us with the Intel® Graphics Command Center report:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[Mumukka]

Sorry, I made a mistake, the whole game is 10~20fps, not just at one stage. Now I have updated to the 31.0.101.4335 driver and performed a clean installation, but the game frame rate still has not improved.

[Jean_Intel]

Hello Mumukka,

Thank you for the information provided. 

We will proceed to check the issue internally and post back soon with more details.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Mumukka,

We appreciate your patience.

We like to thank you for the information and the feedback you provided. We ran the game with our latest internal driver build, and the performance issue is not visible; hence, we would like to ask you to wait for the next 2-3 driver releases so the fix to be included in the release drivers.

If you want, you can take a look at the video of our test.

Best regards,

Jean O.

Intel Customer Support Technician

[Mumukka]

Wow, thanks for your work and I'm looking forward to future updates.

[Jean_Intel]

Hello Mumukka,

We are glad to know that the information we provided has been helpful. We appreciate that you are looking forward to future driver updates.

Since this matter requires more effort on our end, we will close this thread now to avoid duplicate efforts. Please, keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Jean O.

Intel Customer Support Technician