A770 issues with display and GPU consumption

[yibingyibing]

I've got some issues with my arc A770 when I playing Forza Horizen 5

I have two displays. display A with DP port and B with HDMI port.
When I plug out the HDMI display, the GPU consumption is about 110w, the temperature are all good, about 55－60℃
Once I plug in the HDMI port, whether the display is on or off the GPU consumption will UP to 190w-200w and soon the graphic will power off to portect.
By the way the DP display is set as the main display in windows but the first time I set the graphic driver with the HDMI display

Is it a bug? or just I get any wrong settings?

Looking forward to get an apply. Thanks

[Jean_Intel]

Hello yibingyibing

Thank you for posting on the Intel️® communities. We understand that you are having issues with GPU consumption.

In order to have a better understanding of your issue, please provide me with the following:

• Is this issue present when playing Forza Horizon 5?
• What display settings/resolutions are you using?
• Please, provide us with the monitor models.
• Are you using straight connections without any type of adapters?
• Create a report using the following:
  • Intel®️ System Support Utility (Intel®️ SSU) 
  • Download the Intel SSU
  • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click on "Next"; then "Save."

• Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[yibingyibing]

Hello Jean. It's been a while since last issue I've post. Hopes you well.

Since these days I've been using the A770. I've found the solution of the issue.

I've changed the performance settings up to 15-20% and addup 10-15mv voltage to the GPU core. The issue will not happen again.

Hope this be useful.

best regards.