A770M Crashed while running Topaz Video AI 5.2.1+ with model rhea

[Malpeza_ne_Bonas]

Topaz video AI released a cool new model rhea for video enhancement in version 5.2.1.But unfortunately, to this day, the latest ARC driver still runs this model, and it will report an error before it enters the processing phase.

This is an error message from windows：

源
Windows

摘要
硬件错误

日期
‎2024/‎8/‎8 9:21

状态
未报告

描述
硬件问题导致 Windows 已停止正常工作。

问题签名
问题事件名称: LiveKernelEvent
代码: 141
参数 1: ffff8c0d4f2e5280
参数 2: fffff80546271ac0
参数 3: 0
参数 4: 0
操作系统版本: 10_0_22631
Service Pack: 0_0
产品: 256_1
OS 版本: 10.0.22631.2.0.0.256.161
区域设置 ID: 2052

帮助描述问题的文件
WATCHDOG-20240808-0920.dmp
sysdata.xml
WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240719_1_EC_0_inject.etl
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240719_1_EC_0.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector.etl
memory.csv
sysinfo.txt
WERInternalRequest.xml

Based on my observations in the Topaz community, the only benchmark report from version 5.2.1 shows that the A770 is unable to run the RHEA model：

https://community.topazlabs.com/t/video-ai-5-2-x-user-benchmarking-results/74467/32

Topaz Video AI v5.2.1
System Information
OS: Windows v11.23
CPU: AMD Ryzen 5 5600X 6-Core Processor 31.914 GB
GPU: Intel(R) Arc(TM) A770 Graphics 15.875 GB
Processing Settings
device: -2 vram: 1 instances: 1
Input Resolution: 1920x1080
Benchmark Results
Artemis 1X: ERR fps 2X: 04.01 fps 4X: 01.24 fps
Iris 1X: 02.89 fps 2X: 02.13 fps 4X: 01.06 fps
Proteus 1X: 03.31 fps 2X: 00.17 fps 4X: 01.54 fps
Gaia 1X: 00.08 fps 2X: 00.06 fps 4X: 01.50 fps
Nyx 1X: 03.27 fps 2X: 02.83 fps
Nyx Fast 1X: 04.01 fps
Rhea 4X: ERR fps
4X Slowmo Apollo: 07.00 fps APFast: 15.76 fps Chronos: 00.18 fps CHFast: 03.59 fps
16X Slowmo Aion: 26.57 fps

[DeancR_Intel]

Hi Malpeza_ne_Bonas,

Apologies for the delay in my response.

Thank you for providing the necessary information. Upon reviewing the SSU logs you have provided; it seems that the device you're using is Intel NUC 12 Enthusiast. I would like to recommend downloading the graphic drivers on the official website on ASUS since the technical and warranty support for Intel’s NUC 7 through NUC 13 systems has transitioned to ASUS as of January 16, 2024. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Here's the link for reference

NUC 12 Enthusiast Kit｜NUCs｜ASUS USA

Also, have you ever tried contacting the software developer of Topaz?

I recommend doing a clean install of the graphic drivers.

Execute a Clean Installation During Driver Installation

1. Click the .exe to initiate the driver installation.
2. Agree to the Intel Software License Agreement.
3. Click the checkbox to Execute a clean installation.
   1. A clean installation removes all old drivers and restores Intel settings to the default value
4. Click Start to begin the install.
5. Reboot the system if prompted.

If the above method cannot resolve the issue, try to use Display Driver Uninstaller to uninstall the graphics driver first, refer to:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver

Additional information

If you do not see the Execute a clean installation checkbox during the driver installation, follow the steps below to perform a manual clean installation.

Uninstall and Install the Graphics Driver

1. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
2. Go back to the Intel Graphics entry in the Device Manager.
3. Right-click Intel Graphics and click Uninstall.
4. In the device removal dialog box, check Delete the driver software for this device and click OK.
5. Restart the computer after the uninstallation is complete.
6. Open the Device Manager.
7. Expand the Display adapters section again.
8. If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5.
9. Reboot the computer when prompted.

Here's the link for reference:

Clean Installation of Intel® Graphics Drivers in Windows*

Let us know if you have any questions.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Malpeza_ne_Bonas

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Malpeza_ne_Bonas

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician