Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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ARC A770 ERROR

ravenholm
Beginner
1,130 Views

Hi! I wanna show you sometimes what happen on my screen.  This happen sometmes when i watch streams on twitch or sometimes when in games i turn off the v sync. How can i slove this? 

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5 Replies
Andres_Intel
Employee
1,088 Views

Hello ravenhol,

 


Thank you for posting on the Intel®️ communities. I see that you are having graphic corruption issues with your Intel® Arc™ A770 Graphics, I understand how frustrating this can be, I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions:


  • When did the issue start?
  • Did you make hardware and software changes? If so, which ones?
  • What ports are you using to connect the monitor?
  • Are you using a display adapter or docking station? If so, what is the make and model?
  • What is the power supply make and model?
  • What is the monitor's make and model?
  • Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU) to check your hardware and system information, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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ravenholm
Beginner
1,081 Views

Hi. I try to tell you what i know.  At last time: i turn on twitch (from opera browser) for world of tanks dropps.  And in the same time i play games like world of tanks or fallout 76.  And i randomly check the drop progress.  And at this time happened when i press the windows key for put down the game window for switch to opera.  (+ on world of tanks can happen when i turn off the v sync. ) i dont change anything.  Im use hdmi cabel. My monitor is asus vg245h.  psu seasonic b12 bc-750

i dont use any display adapter or docking station. 

im updated my vga driver for the lastest version after my first post.

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Andres_Intel
Employee
1,075 Views

Hello ravenhol,

 

 

Thank you for your response, all the information provided has been really helpful.


Please follow the steps below and let me know the results:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
1,003 Views

Hello ravenhol,

 

 

Were you able to clean install the graphics driver to version 31.0.101.4578 and version 31.0.101.4644?

   

Let us know if you still need assistance.    

  

 

Best regards,   

 

Andres P.   

Intel Customer Support Technician 


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Andres_Intel
Employee
951 Views

Hello ravenhol,

 

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

  

Best regards, 

 

Andres P.   

Intel Customer Support Technician


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