ARC B580 Black Myth: Wukong test bench error in with 32.0.101.6559WHQL(Latest)

[Sean2025]

Hi,After I play Black Myth: Wukong test bench in same settings with the 32.0.101.6559WHQL(Latest) .

Not only the fame is decreasing, but also have a serious rendering error occurred on the green screen

1.I using DDU to uninstall last driving 32.0.101.6557/32.0.101.6262.

2.After that I reback to 32.0.101.6557/32.0.101.6262, it is normal.

3.steam platform

Processor:Ryzen R5 9600x

Motherboard:msi B650m gaming wifi（7E30v190）

RAM:16G*2 6000mhz C34

Operating System version:Windows 10 22H2

Power Supply:Super Flower 650w

GPU：Maxsun B580 12G OC

Looking forward to your reply and Fix this bug.

[Mike_Intel]

Hello Sean2025,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. When did you purchase the unit?
2. Was it working fine before?
3. Did you change any settings or added new hardware/software in your system?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Sean2025]

Thanks for answering so fast.

1.I purchase it at 2024.12.20

2.Yes,it works fine before

3.Yes,I use capframx to capture the frame changing.And I also found the rtss v7.3.6 is the probable reason of green screen.When I close capframx,it goes rightly and increasing the frame in comparison with 32.0.101.6557/32.0.101.6262 without green screen error.So if there are some compatibility problem about rtss v7.3.6?

[Mike_Intel]

Hello Sean2025,

Thank you for the update.

Let me gather additional information.

1. Can you provide videos of the issue?
2. Can you also provide the result of the capframex?
3. Please help generate the SSU logs of your system. Kindly refer to the link below on where to get those markings.

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Sean2025]

Hi,

1.I can't upload video at youtube,hope you have ways to watch it.

【【2K】B580黑神话悟空❗新驱动不兼容obs和帧数检测软件❗绿屏翻车❗】 https://www.bilibili.com/video/BV12WNqeSEMM/?share_source=copy_web&vd_source=1e8562eebbd9ca4afe3a5ddfe23dfde7

2.TSR Frame Generation On Seeting is below:

Dsiplay Mode：Borderless
Aspect Ratio：Automatic
Display Resolution：2560x1440
Framerate Cap：Off
V-Sync：Off
Motion Blur：Off
Sharpening Intensity：5
Camera Shake：10
super resolution: 50
super resolution sampling: TSR
Frame Generation: On
Full Ray Tracing: Off
Graphics Preset: High
View Distance Quality：High
Anti-Aliasing Quality：High
Post-Effects Quality：High
Shadow Quality：High
Texture Quality：High
Visual Effect Quality：High
Hair Quality：High
Vegetation Quality：High
Global Illumination Quality：High
Reflection Quality：High

3.Xess Seeting is below:

Dsiplay Mode：Borderless
Aspect Ratio：Automatic
Display Resolution：2560x1440
Framerate Cap：Off
V-Sync：Off
Motion Blur：Off
Sharpening Intensity：5
Camera Shake：10
super resolution: 50
super resolution sampling: Xess
Frame Generation: Off
Full Ray Tracing: Off
Graphics Preset: High
View Distance Quality：High
Anti-Aliasing Quality：High
Post-Effects Quality：High
Shadow Quality：High
Texture Quality：High
Visual Effect Quality：High
Hair Quality：High
Vegetation Quality：High
Global Illumination Quality：High
Reflection Quality：High

4.About two drivings results  

[Mike_Intel]

Hello Sean2025,

Thank you for all of the information that you provided.  

I will do further research on this matter and post the response on this thread once it is available.

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[Sean2025]

All right, thanks

[Mike_Intel]

Hello Sean2025,

I hope this message finds you well.

I sent an email on how we will proceed with the request.

Kindly check your inbox.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

[Sean2025]

Today, I downloaded the latest driver 6647 . After spending some time installing the driver and compiling the game with the game compiler, I entered the game again.Unfortunately, the issue of green rendering errors still persists. It has been further discovered that the same problem occurs within the game, whether it's during the generation of the startup frame or when using screen recording tools.I wonder how the progress of your latest bug fixes is going? Looking forward to your reply.The right driver is 6557