ARC a750玩游戏死机

[1354]

待机正常一玩游戏就死机试过好几个版本的驱动都一样

[RobbieR_Intel]

Hi 1354,

Thank you for reaching out and sharing the details of the issue you're experiencing with your ARC A750. I understand how frustrating it must be to have your system freeze when playing games, especially after trying different driver versions 

Please answer the following questions:

• When did you first notice this issue?
• Does the freeze occur with every game, or have you noticed it only with specific titles?
• Have you noticed any other performance issues, like stuttering or low FPS, before the freeze happens? 
• Do you hear any unusual fan noise or notice an increase in system temperature when the freeze occurs? 
• What is the Driver Version of your Intel Arc A750?

We look forward for your Response! 

Best Regards,  

Robbie R. 

Intel Customer Support Technician 

[1354]

一个月前就有这个问题了，Apex Legends，Counter-Strike2都会突然死机没有其他异常。驱动版本是32.0.101.6758

[RobbieR_Intel]

Hello 1354,

Thank you for providing additional information.

Upon checking the latest drivers for Intel Arc A750, the Driver Version 32.0.101.6758 cannot be found. Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

Kindly answer the additional following questions:

• To confirm, do you experience FPS Drop before the Freezing occurs?
• What troubleshooting steps have you done?

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello 1354,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello 1354, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician