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ASUS Taichi21 and a Displaylink Dock

SPica
Beginner
1,755 Views

I am reposting this here. Trying to get it out as much as possible.

This is

what I received from ASUS Support.

"I just got a reply , and for the

TAICHI21, it does not support any dock station, it means there is a

compatibility issue between the TAICHi21 and the HZ-1 dock, so it is not only a

driver issue. You had better not connect the dock to the TAICHI21 for usage. And

our engineer won't develop any new driver for this issue. Sorry if any

inconvenience this case.

Best Regards,

Kylin_lu

ASUS Product

Support Team"

as a note the "HZ-1" uses the DisplayLink driver just like

all the docks out there.

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3 Replies
Kevin_M_Intel
Employee
482 Views

Hi picardsm,

Can you please post your dxdiag report here?

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SPica
Beginner
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That would require me to install the driver again, wouldn't it?

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Kevin_M_Intel
Employee
482 Views

You posted the response from other tech support but honestly I am not sure what type of assistance you are looking with Intel®. If you can explain more about your issue and post the dxdiag report with all drivers install in your system will be very helpful.

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