About the support issue of the X-Plane 12 game

[CSN1275]

以下是您可以为您的计算机执行的操作： CPU：第 12 代英特尔（R） 酷睿（TM） i5-1240P GPU：英特尔（R） Iris（R） Xe 显卡 图形模型：Vulkan

下面是该错误的屏幕截图：

此外，当我在英特尔社区回复时，回复按钮显示我无法回复

[Hugo_Intel]

Hello CSN1275

请注意，我只能用英语为您提供支持。我使用网络翻译工具来翻译此回复，因此可能存在一些翻译不准确的情况

Thank you for posting on the Intel Communities.

This error when trying to launch on the X-Plane 12 game is a known issue we are currently working on, at the moment there is no estimated time for the issue to be resolved but rest assured we continue to work on this problem.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello CSN1275

As explained in our previous post we continue to work on this compatibility issue with X-Plane 12. Please look forward to future driver updates that should implement a fix for this problem. We will be closing this thread but feel free to open a new topic if you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Ernesto_C_Intel1]

Hello CSN1275,

Thanks for your patience. The issue you've reported has already been addressed in X-Plane 12 Beta version 12.1.0.

Update to the BETA version can be found here: https://www.x-plane.com/kb/using-x-plane-betas/

Please note that the fix is not available in the public version of X-Plane 12.

Installing the Intel® Arc™ & Iris® Xe Graphics - Windows* version 101.5186 or newer includes performance improvements for X-Plane 12. 

You may download the driver at https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hello CSN1275,

Kindly advise if you still experience the issue after implementing the fix I've previously suggested.

Regards, 

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hello CSN1275,

This will be my last follow-up on this case. Since I haven't received any response from you, we'll go ahead and close this case. If you require assistance or have questions, please do not hesitate to contact us again.

Regards, 

Ernesto C.

Intel Customer Support Engineer