Active Signal Mode not able to change - Intel Xe Graphics

[HSingh]

Hi

I also want to highlight one issue

I am using my Dell PC with Intel Xe Graphics.
It only has an HDMI port and my monitor is only VGA because it's fairly old. So I had to buy an adapter to be able to use my monitor. My monitor is natively 1280x1024 so I switched the resolution to that.
Image on Monitor is out of Range
Display Mode -  1280x1024
Active Signal Mode - 1980x1024

If i connect the same with my another Dell PC having Intel HD Graphics then everything works fine
Display Mode -  1280x1024
Active Signal Mode - 1280x1024

I have tried below steps to change Active Signal Mode, but not working

1. Press Windows Logo key + I, to open Settings.

2. Click on System and select Display from the left pane.

3. Scroll down and select Advanced Display Settings.

4. Click on Display adapter properties for Display # (Display 2).

5. Click on List All Modes under Adapter tab.

6. Now, select the resolution that your monitor supports.

7. Click on OK and click on Keep changes.
   
   

   

   
   This Active signal mode is not changing.

   I have updated drivers on my PC from the Intel website. 

[Jose_Intel]

Hello @HSingh

Thank you for posting on the Intel️® communities.

We understand you are experiencing issues with Intel® Iris® Xe Graphics, we will be more than happy to assist you.

Please make sure you have the latest Intel® Graphics Driver 31.0.101.4972.

Then, you can install the Intel® Graphics Command Center and manage your display from there.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[HSingh]

Hi 

Thanks for your reply

Yes, i am using the latest drivers as mentioned and i have tried  Intel® Graphics Command Center to adjust resolution but still its not working and redirecting to system settings

I am getting the same error as mentioned previously.

Thanks

[Jose_Intel]

Hello HSingh

Thank you for your reply.

We are sorry to hear that after using our latest driver, the issue persists.

In order to continue with the steps, please do not forget the required report.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello HSingh

We hope you are doing fine. 

Were you able to generate the reports? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello HSingh

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician. 

[Matthias_Saigon]

This problem is still not solved - and even got worse!

But since it's no longer monitored I guess I have to open a new thread and explain the whole story again ...

And get another long introduction "I am a specialist ... here to help you ... please install this software to submit your request ... have you tried switching it on and of ... I hope I can help you ..."

[TuxedoCatTech]

I too notice this problem persists. I have a great vertical display for document reading whose max resolution is 1024 x 1280, however I am unable to change the Active signal mode output to anything other than 1920x1080. I am running an HDMI out from my laptop and converting to DVI for the display.

The external display sees the video input as outside its range despite the "desktop mode" being the correct dimensions. Going into display adapter properties through system settings and selecting the resolution from "display all modes" does not correct this. 

I have tried the cable and DVI adapter in other devices with this laptop and they work. I can confirm all hardware checks out. I have a brand new Asus Zenbook Duo with the latest drivers updated directly from Intel's website.

In other words, I have the same issue as other users here on different hardware, and the same fixes do not work. I have attached a .txt from Intel SSU as @Jose_Intel requested some years ago.... A fix would be fantastic.

[TuxedoCatTech]

While I did not hear back here, through some Reddit deep diving I was able to find ToastyX's CRU application https://www.monitortests.com/forum/Thread-Custom-Resolution-Utility-CRU

Using the "Detailed Resolutions" window here I was able to force Windows' active display mode into a range that my monitor would accept. 

I did crash graphics output on my first go (use "restart64" if your CPU is 64 bit- DUH) but was able to recover painlessly. Second try worked like a charm.