Adaptive Brightness is missing

[Christian30]

Hi, the "Adaptive Brightness" is missing from "Power" option in a new Intel Driver 31.0.101.2135 and it's changing brightness when Laptop is on battery power. I could not find any other option in this new driver to control the brightness issue. Thanks

[DeancR_Intel]

Hi Christian30.

Thank you for posting in the Community.

To assist you further, could you please provide the following information?

• System Information:
  • Could you confirm the make and model of your laptop and the operating system version you are using?

• Driver Installation:
  • Did you perform a clean installation of the new driver, or was it an update from a previous version? You can find detailed steps on how to do this here.

• Additional Settings:
  • Have you checked other power settings or display options in Windows to see if there are any alternative brightness controls available?

Additionally, I recommend downloading and running the Intel System Support Utility (SSU) from here. Generate a report and attach it to your response. This will provide us with detailed information about your system configuration and help us diagnose the issue more effectively.

Please note that as this is an OEM device, your laptop manufacturer may have customized certain features or settings for compatibility with your system. If the issue persists, you may need to contact the Original Equipment Manufacturer for further assistance, as they might have altered features or incorporated customizations that affect the brightness settings.

Your cooperation in providing this information is greatly appreciated and will help us expedite the troubleshooting process. If you have any questions or need further assistance, please feel free to reach out.

Thank you for your patience and support.

 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Christian30.

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi @Christian30,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician