Hi epictyro,
Thank you for posting in the Community.
To better assist you, could you please provide the following information?
- Troubleshooting Steps:
- Have you tried any specific troubleshooting steps to address the issue, such as checking for system compatibility or reinstalling the driver? Your insights into what you've already attempted will be invaluable in guiding us toward a resolution.
- Clean Driver Installation:
- I recommend performing a clean installation of the latest driver version, 32.0.101.6653. This process can often resolve compatibility issues and ensure a fresh start. You can find detailed steps on how to perform a clean installation here. The latest driver can be downloaded from this link.
- OEM Considerations:
- Please note that as this is an OEM device, your laptop manufacturer may have customized certain features or settings for compatibility with your system. If the issue persists, you may need to contact the Original Equipment Manufacturer for further assistance, as they might have altered features or incorporated customizations that affect driver compatibility.
- Intel System Support Utility (SSU):
- To gain a deeper understanding of your system configuration, I recommend downloading and running the Intel System Support Utility (SSU) from here. Generating a report and attaching it to your response will provide us with detailed information and help us diagnose the issue more effectively. You can find steps on how to use the SSU here.
Your cooperation in providing this information is greatly appreciated and will help us expedite the troubleshooting process. If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Dean R.
Intel Customer Support Technician
