Adobe Dimension无法打开文件

[Xiao6]

Adobe Dimension无法打开文件或者创建新文件，之前用的1600super没有问题。选中文件打开后会一直转圈且无法正常关闭软件，需要任务管理器关闭。

系统版本和软件驱动版本均在下方图片

[JeanetteC_Intel]

Hello Xiao6,

请注意，我只能用英语支持您。我使用网络翻译工具来翻译此回复，因此可能存在一些不准确的翻译。

Thank you for posting in Intel Communities.

We would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information here. Since you mentioned that "the previous 1600super had no problem", were there any changes made before this issue started? Additionally, we highly appreciate you sharing your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading Intel® System Support Utility for Windows* software. Attach the SSU log file (.txt) as you reply.

We hope to hear from you soon.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Xiao6,

We're still waiting for the information we requested so we can identify the next steps that need to be taken to solve this issue. We hope to get your reply soon.

Best regards,

Jeanette C.

Intel Customer Support Technician

[NormanS_Intel]

Hello Xiao6, 

We have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer