Adobe Lightroom Camera Raw cannot recognize the graphics card

[Inzm]

Machine translation was used

After updating the graphics driver (32.0.101.8509) for my B580 graphics card, the software I use, Adobe Lightroom, started not recognizing the B580 graphics card. I tried updating the software version of Lightroom, which is currently version 15.0, and the camera raw version is 18.0, but it still cannot recognize the graphics card. After downgrading the graphics driver to version 32.0.101.8331, it can be used normally. I hope the official team can fix this issue. 

[Mike_Intel]

Hello Inzm,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before or this is the first time that you install this app?
2. If it is working before, what was the last change made in the system before the issue started?
3. Just to check, Arc B580 is detected in the device manager?
4. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Inzm]

1. It is normal before the 8331 graphics card driver version and earlier versions
After updating the graphics card driver, errors will occur if the version is higher than 8331
3. Can detect that my other software and games can use the graphics card normally
4. Already uploaded

[Mike_Intel]

Hello Inzm,

Thank you for the quick reply.

Upon checking the SSU, I found out that your BIOS is not yet updated. Kindly update your BIOS so that everything is updated.

MAG B850 TOMAHAWK MAX WIFI | Gaming Motherboards｜Best Motherboard for AI PC｜MSI

As for the driver, please install the latest driver using DDU method. Kindly refer to the link below for the steps and the direct link of the latest driver.

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® Arc™ Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Inzm]

I have updated the motherboard BISO and uninstalled the graphics card driver using DDU software and reinstalled the latest version of the driver, but the problem still persists

Comes with a new SSU

[Mike_Intel]

Hello Inzm,

Thank you for the update.

Since everything is updated now and still having the same issue, let me also check. Have you tried contacting Adobe Help Center to further check this issue? They may have some patch or update to detect the Arc Graphics.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Inzm,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Inzm · Accepted solution]

I have decided to temporarily revert back to 、8331, hoping that these issues can be resolved in future versions of the driver

[JeanetteC_Intel]

Hello Inzm,

Thank you for the update. I understand your decision to temporarily revert to driver version 8331 while waiting for future driver updates that may resolve these issues.

You may check our Download Center for future Intel Arc B580 Graphics driver releases.

If you encounter any other issues or need further assistance in the future, please don't hesitate to submit a new post as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[Mike_Intel]

Hello Inzm,

I hope this message finds you well.

Kindly check our download site from time to time if there is a latest driver. Also, you may check with Adobe for patches that may fix the issue.

Since you decided to revert back to a working driver version, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician