Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
1,551 Views

Adobe Lightroom crashes due to module error ig7icd64.dll, versie: 10.18.10.4653. Seems that this is the latest compatible version. CPU:Intel(r) Celeron(R) cpu N2920 1,86Ghz. Any idea or can someone help?

0 Kudos
3 Replies
Highlighted
Community Manager
11 Views

Hello Pacopico,

 

 

I understand Adobe* Photoshop Lightroom is crashing in your computer.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Has the application worked fine before? In case the application has worked fine before, was there any software or hardware change before the issue started happening?

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
0 Kudos
Highlighted
Beginner
11 Views

Hello Fred D.,

This was a new and first installation of Photoshop Lightroom on this PC. In meantime I have veryfied and run the updates of Lightroom.

Now the application is starting and working fine.

Thanks for your reply and cooperation.

0 Kudos
Highlighted
Community Manager
11 Views

Hello Pacopico,

 

 

I am glad to hear the issue has been fixed. Do not hesitate to contact us back if you have any other inquiry.

 

 

Regards,

 

Fred D.
0 Kudos