After effects issues

[primalpancake92]

Hi there is an issue when zooming in and out, there would be black screen flashes every frame. Please fix your drivers and update them to resolve this issue. I find it quite annoying that this keeps occuring.

[RandyT_Intel]

Hello primalpancake92, 

Thank you for reaching out to us regarding the issue you’re experiencing with your system. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

1. Has this issue occurred before? 
2. Can you please run the System Support Utility (SSU) and share the logs with me?  
3. What troubleshooting steps have you tried so far to fix the issue? 
4. Are there any recent software or hardware updates made on the system?
5. Could you document all driver versions you have tested?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[primalpancake92]

This issue has occurred before where navigating through the composition shows black screen flashes.

This is what the log says from SSU:

# SSU Scan Information
Scan Info:
Version:"4.0.0.0"
Date:"02/05/2025"
Time:"00:00:27.2384384"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends Inc. 3067 , 12/10/2024 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"AMD Ryzen 7 7700X 8-Core Processor , AuthenticAMD"
Secure Boot State:"Off"
SMBIOS Version:"3.6"
Sound Card:"USB Audio Device"
Sound Card:"Realtek High Definition Audio"
Sound Card:"USB Audio Device"
Sound Card:"High Definition Audio Device"
System Manufacturer:"ASUS"
System Model:"System Product Name"
System SKU:"SKU"
System Type:"x64-based PC"
- "Graphics"
Intel ® Graphics Driver Version:"Not Available"
- "AMD Radeon(TM) Graphics"
Adapter Compatibility:"Advanced Micro Devices, Inc."
Adapter DAC Type:"Internal DAC(400MHz)"
Adapter RAM:"0.50 GB"
Availability:"Offline"
Bits Per Pixel:"Not Available"
Caption:"AMD Radeon(TM) Graphics"
CoInstallers:"oem17.inf,ati2mtag_Raphael,Internal DAC(400MHz),AMD Radeon Graphics Processor (0x164E)"
Color Table Entries:"Not Available"
Dedicated Video Memory:"Not Available"
Driver:"amdkmdag.sys"
Driver Date:"01/11/2024 11:00 AM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdkmdag.sys"
Driver Provider:"Advanced Micro Devices, Inc."
Driver Version:"31.0.24002.92"
INF:"oem17.inf"
INF Section:"ati2mtag_Raphael"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxn64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxc64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 14, device 0, function 0"
Manufacturer:"Advanced Micro Devices, Inc."
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"Not Available"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_1002&DEV_164E&SUBSYS_88771043&REV_C3\4&1EBE6A9C&0&0041"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"Not Available"
Refresh Rate - Maximum:"Not Available"
Refresh Rate - Minimum:"Not Available"
Resolution:"Not Available"
Scan Mode:"Not Available"
Service Name:"amduw23g"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"AMD Radeon Graphics Processor (0x164E)"
- "Intel(R) Arc(TM) A750 Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"2.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Arc(TM) A750 Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A750+Graphics"
CoInstallers:"oem22.inf,iDG2_Client_FWU_w10_DS,Internal,Intel(R) Arc(TM) A750 Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdnd64.sys"
Driver Date:"01/10/2025 11:00 AM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ed0a5b68fd56b74f\igdkmdnd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"32.0.101.6458"
INF:"oem22.inf"
INF Section:"iDG2_Client_FWU_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ed0a5b68fd56b74f\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ed0a5b68fd56b74f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ed0a5b68fd56b74f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ed0a5b68fd56b74f\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 3, device 0, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_56A1&SUBSYS_10218086&REV_08\6&94E10E5&0&00080009"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"59 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxnd"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Arc(TM) A750 Graphics Family"
- "Memory"
Physical Memory (Available):"23.85 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31.17 GB"
- "P0 CHANNEL A"
Capacity:"16 GB"
Channel:"DIMM 0"
Configured Clock Speed:"5200 MHz"
Configured Voltage:"1100 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"Corsair"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CMK32GX5M2B5200C40"
Serial Number:"00000000"
Status:"Not Available"
Type:"Not Available"
- "P0 CHANNEL B"
Capacity:"16 GB"
Channel:"DIMM 0"
Configured Clock Speed:"5200 MHz"
Configured Voltage:"1100 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"Corsair"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CMK32GX5M2B5200C40"
Serial Number:"00000000"
Status:"Not Available"
Type:"Not Available"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"3067, ALASKA - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"12/10/2024 12:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ASUSTeK COMPUTER INC."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"ACPI\PNP0C01\C8"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"A620M-AYW WIFI"
Serial Number:"240132187200137"
Status:"OK"
Version:"Rev 1.xx"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\Windows\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Index:"0010"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"02/05/2025 06:37 AM"
Location:"Not Available"
MAC Address:"A8:41:F4:C0:29:79"
Manufacturer:"Microsoft"
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{E318EDE1-60EC-40FD-A8B3-D8E0F2A2DFF5}"
PNP Device ID:"BTH\MS_BTHPAN\8&327833B1&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "MediaTek Wi-Fi 6 MT7902LEN Wireless LAN Card"
Access Point:"c6:ea:1d:b3:13:89"
Authentication:"WPA2-Personal"
Availability:"Running or Full Power"
Caption:"MediaTek Wi-Fi 6 MT7902LEN Wireless LAN Card"
Channel:"40"
Cipher:"CCMP"
CoInstallers:"Not Available"
Connection Mode:"Auto Connect"
Default IP Gateway:"10.0.0.138;fe80::c6ea:1dff:feb3:1380"
DHCP Enabled:"Yes"
DHCP Lease Expires:"02/05/2025 07:37 AM"
DHCP Lease Obtained:"02/05/2025 06:37 AM"
DHCP Server:"10.0.0.138"
Driver:"mtkwl6ex.sys"
Driver Date:"06/29/2024 12:00 AM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\mtkwl6ex.inf_amd64_c798f76dec6a5e79\mtkwl6ex.sys"
Driver Provider:"MediaTek, Inc."
Driver Version:"3.4.0.1063"
Index:"0011"
INF:"oem3.inf"
INF Section:"MTK7902_MODE8.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"10.0.0.124;fe80::1451:dd84:f997:d01f;2001:8003:2642:6300:1064:1851:3b3d:a857;2001:8003:2642:6300:bc5e:b4d1:1b36:cc02"
IP Subnet:"255.255.255.0;64;128;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"02/05/2025 06:37 AM"
Location:"PCI bus 11, device 0, function 0"
MAC Address:"A8:41:F4:C0:29:78"
Manufacturer:"MediaTek, Inc."
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{916452C2-E620-4508-AEEF-C2C40DF84DFE}"
Network Name:"TelstraB31381-5G"
Network Type:"Infrastructure"
PNP Device ID:"PCI\VEN_14C3&DEV_7902&SUBSYS_60401A3B&REV_00\6&F2B55FF&0&00180011"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"MediaTek Wi-Fi 6 MT7902LEN Wireless LAN Card"
Profile:"TelstraB31381-5G"
Radio Type:"802.11ac"
Receive Rate:"433.3 Mbps"
Service Name:"mtkwlex"
Signal Strength:"76%"
State:"connected"
Status:"Enabled"
Transmit Rate:"433.3 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
AMSDURx:AMSDU Rx:"Enabled (1)"
AMSDUTx:AMSDU Tx:"Enabled (1)"
BandSelection:Band Selection:"1. All Band (0)"
BWSelection24G:2.4GHz channel bandwidth:"1. Auto (0)"
BWSelection5G:5GHz channel bandwidth:"1. Auto (0)"
BWSelection6G:6GHz channel bandwidth:"1. Auto (0)"
CurrPhyMode:802.11ax/ac/n/abg:"1. 802.11ax (0)"
DisableARPOffload:ARP Offload for WOWLAN:"Enabled (0)"
DisableGTKRekey:GTK Rekey for WOWLAN:"Enabled (0)"
DisableWakeOnMagic:Wake on Magic Packet:"Enabled (0)"
DisableWakeOnPattern:Wake on Pattern Match:"Enabled (0)"
LowPowerEnable:Power Saving:"Auto (1)"
PreferredBand:Preferred Band:"1. No Preference (0)"
RoamIndicateTh:Roaming Aggressiveness:"3. Medium-Low (2)"
TxPowerLevel:Transmit Power Level:"1. Highest (0)"
UAPSDSupport:U-APSD Support:"Disabled (0)"
WfdGOOperatingChannel:Miracast prefer band:"Auto (0)"
- "Realtek Gaming 2.5GbE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek Gaming 2.5GbE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rtcx21x64.sys"
Driver Date:"02/01/2021 12:00 AM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\rtcx21x64.inf_amd64_516e5c9b75c49dc2\rtcx21x64.sys"
Driver Provider:"Microsoft"
Driver Version:"1.0.0.14"
Index:"0001"
INF:"rtcx21x64.inf"
INF Section:"RTL8125BG.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"02/05/2025 06:37 AM"
Location:"PCI bus 10, device 0, function 0"
MAC Address:"10:7C:61:61:58:1A"
Manufacturer:"Realtek"
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{8ED1556E-7ED5-4C88-891B-659C1E5E92B7}"
PNP Device ID:"PCI\VEN_10EC&DEV_8125&SUBSYS_87D71043&REV_05\01000000684CE00000"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek Gaming 2.5GbE Family Controller"
Service Name:"rtcx21"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVlanTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"512 (512)"
*RscIPv4:Recv Segment Coalescing (IPv4):"Disabled (0)"
*RscIPv6:Recv Segment Coalescing (IPv6):"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
RegVlanid:VLAN ID:"0 (0)"
S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Google Chrome,132.0, Not Available"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"5.00 GB"
Physical Memory (Available):"23.87 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31.17 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.22631 Build 22631"
Virtual Memory (Available):"27.74 GB"
Virtual Memory (Total):"36.17 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5027397:"Update [2/2/2025]"
KB5050092:"Update [2/2/2025]"
KB5050114:"Update [2/2/2025]"
KB5050578:"Update [2/2/2025]"
- "Processor"
Not Available:
- "Storage"
- "Samsung Flash Drive USB Device"
Capablities:"Random Access, Supports Writing, Supports Removable Media"
Caption:"Samsung Flash Drive USB Device"
Cylinder - Total:"15600"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.4391"
Error Code:"Device is working properly"
Firmware Revision:"1100"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"USB"
Manufacturer:"(Standard disk drives)"
Model:"Samsung Flash Drive USB Device"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
Physical Sector Size:"512"
PNP Device ID:"USBSTOR\DISK&VEN_SAMSUNG&PROD_FLASH_DRIVE&REV_1100\0373623110003421&0"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"250614000"
Serial Number:"AA00000000000489"
Size:"119.50 GB"
Size – Available:"60.48 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"3978000"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Removable Disk"
File System:"NTFS"
Name:"Samsung USB"
Serial Number:"20B42863"
Size:"119.51 GB"
Size – Available:"60.48 GB"
Status:"Not Available"
Volume Dirty:"No"
- "Vi3000 Internal PCIe NVMe M.2 SSD 1TB"
Capablities:"Random Access, Supports Writing"
Caption:"Vi3000 Internal PCIe NVMe M.2 SSD 1TB"
Cylinder - Total:"124519"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.4391"
Error Code:"Device is working properly"
Firmware Revision:"H230718a"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"Vi3000 Internal PCIe NVMe M.2 SSD 1TB"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_VI3000_INTERNAL\5&3483398&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"1"
Sectors - Per Track:"63"
Sectors - Total:"2000397735"
Serial Number:"0000_0000_0000_0000_0000_0041_4483_2029."
Size:"953.86 GB"
Size – Available:"726.32 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31752345"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"1AC1AC3B"
Size:"952.95 GB"
Size – Available:"726.32 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

You cannot really do much to troubleshoot this and clearly seems like a driver issue that is related to how its not supporting use of some Adobe applications.

Also i am currently running the latest driver.

[RandyT_Intel]

Hello primalpancake92, 

I wanted to clarify which specific Adobe applications you are experiencing issues with. Additionally, I would like to inform you that we have a newer driver version available that you may want to try. The current driver version you have is 32.0.101.6458. Please consider downloading and installing the Intel® Graphics Driver versions 32.0.101.6557 or 32.0.101.6262.

Before installing the new driver, kindly use Display Driver Uninstaller (DDU) to completely remove the previous driver. Additionally, it is recommended to update your BIOS to the latest version. Contact the motherboard manufacturer for download and installation instructions of BIOS. After completing these steps, please test the system or the Adobe applications you are working with to see if the issue persists.

Guide: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Please let me know once you have tried these steps so we can determine the best course of action moving forward.

Thank you for your cooperation.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[primalpancake92]

If you are asking me to clarify which app I am using then you really don't care because it is literally in the discussion title...... All I need to know about this. 

[primalpancake92]

what is even worse is now this new driver is causing chrome and other apps to not open up UI objects upon opening with a white screen displayed by chrome and DOES NOT fix the issue

[RandyT_Intel]

Hello primalpancake92, 

Have you followed the steps in How to Use the Display Driver Uninstaller (DDU) to Uninstall an... to completely remove the previous driver? Are there any specific error messages during the crash or unexpected closure of the application? What version of Adobe After Effects are you using? Have you tried reinstalling the software?

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello primalpancake92, 

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[primalpancake92]

Well you have given terrible tech support so i stopped replying. Almost everyone has done a DDU removal of intel GPU drivers before. Ive done this many times to no avail.