After the latest update, I have started to take the errors please help

[doganay258]

Hello there,

Today i have updated my graphic card intel arc b580 and then after i started the spiderman 2, i started to take error that i attached below? I used to play very high and 2K and take 60 FPS. 

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[RandyT_Intel]

Hi @doganay258 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration as mentioned by our superuser @AlHill .
• Could you let me know the origin of the game? Where did it come from, and where did you download it? 
• Have you performed a clean installation of the graphics driver, before using the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can check the issue on our end using the same settings you used.
• Have you checked the GPU temperature? If so, what temperatures are you seeing?
• Have you noticed any unusual noises?
• Have you restarted the system after updating the driver?

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician 

[RandyT_Intel]

Hi @doganay258 

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician 

[Cap55]

I am in the same boat same issue. Waiting for the fix .

[DelTori]

Same problem here, clean install of the last driver doesn't resolve the issue, stil get a crash each time, error DXGI from the game, temp not transmitted, and driver reset each time 

[RandyT_Intel]

Hi @doganay258 

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

@Cap55 @DelTori Please create a separate ticket for each of you so that I can have a clear understanding of the issues and provide more targeted support.

Warm regards,  

Randy T.  

Intel Customer Support Technician