Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
18285 Discussions

Any issues with the latest DCH drivers and UHD 620?

mjons
New Contributor I
409 Views

Got a matebook x with uhd 620.

ProcessorIntel Core i5-10210U 4 x 1.6 - 4.2 GHz, 30 W PL2 / Short Burst, 7 W PL1 / Sustained, Comet Lake-U Graphics adapterIntel UHD Graphics 620 - 1024 MB, Core: 1100 MHz, Memory: 1064 MHz

Some moths ago it was reported issues with black screens etc, so im still on driver  27.20.100.9466.

 

Have these issues been solved?

0 Kudos
6 Replies
JosueO_Intel
Moderator
380 Views

Hello mjons, 


Thank you for posting on the Intel®️ communities. 


In this case, please check the release notes of the latest driver, here, you can find the known issues and new fixes included in the release, you can find it here:


https://downloadmirror.intel.com/721124/ReleaseNotes_101.1340.pdf


In case you want to test the latest driver, please try performing a clean installation, follow the next instructions:


Check Windows* updates:


• Click the Windows Start button. 

• Click the search and type Windows updates and click on that option.

• Select Check for Updates and ensure you have the latest Windows* version. 


Clean installation of the Graphics Driver:


1- Download the latest customized driver from the Computer Manufacturer Support Websites and save the installer on the computer.

2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.

3- Uninstall the Intel Graphics driver. To do this, please follow the steps on the link below under these sections:


• Uninstalling the Intel Graphics Driver via the Device Manager Method

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html


4- Restart the computer.

5- Right-click the Windows Start button. Select Device Manager.

6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. If not, repeat step 3. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'.

7- Install the latest graphics driver provided by the system manufacturer.

8- Once the latest driver has been installed, enable the internet connection again.

If the issue persists, repeat the Clean installation process using the latest Intel® generic graphics driver available at Download Center.


https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html


Regards,

 

Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
369 Views

Hello mjons, 


Were you able to check the previous post?  

Let us know if you still need assistance.  


Regards,

 

Josue O.  

Intel Customer Support Technician



mjons
New Contributor I
366 Views

i have not tested that yet, just wondered if anyone had any experience with it

JosueO_Intel
Moderator
365 Views

Hello mjons, 


Thank you for the quick reply. 


We understand, please remember to check the release notes to get a better look at the known issues. There are no random black screens reported yet. 


Also, please let us know if you are able to test the driver. 


Regards,

 

Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
296 Views

Hello mjons, 


Were you able to check our previous message? Let us know if you will be able to test the driver. 


Regards,

 

Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
275 Views

Hello mjons, 


We have not heard back from you, so we will close this thread. Remember to check with your OEM for the latest customized drivers available for your system. 


If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards,

 

Josue O.  

Intel Customer Support Technician



Reply