Arc A750 HDMI output 1080p@144Hz Black screen

[heipao]

Hi

      My English is not particularly good， I am using translation software，Perhaps the expression is not very clear.

       The day before yesterday, I purchased an Arc A750 (China Limited Edition) graphics card，After receiving it yesterday, install it, set the Resizable Bar on the motherboard， and download the graphics card driver (but did not download the graphics card control center).My monitor is 1080p@144Hz The HDMI cable is HDMI2.1, and it can be confirmed that there are no issues with the display and cable.set up 1080p@120Hz The display is normal, please adjust it to 1080p@144Hz Afterwards, the display screen goes black，Display 'No Signal Input'.I want to know what is causing it, or is there a quality issue with the graphics card I purchased.

                                                                                                                                             heipao                            

[Jean_Intel]

Hello heipao,

Thank you for posting on the Intel️® communities. We would like to know that the issue is now solved.

To better assist you, we would like to ask the following:

• Is this the first graphics adapter installed on your system?
• Does the monitor work on another system?
• Have you tried using another video output (DisplayPort)?
• To gather more information about your system and monitor configuration, create a report using the Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello heipao,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello heipao,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.