Arc A750 Vulkan Issues (No Man's Sky)

[Chipboard]

When trying to launch No Man's Sky, I get the attached message (image), and the game's log prints this, and only this:

"Vulkan Loader Message : vkCreateDevice: Failed to create device chain."

I have uninstalled previous AMD drivers (DDU) and clean-install Intel drivers, both stable and beta.

[Chipboard]

https://www.reddit.com/r/NoMansSkyTheGame/comments/nst210/the_game_has_encountered_an_error_and_needs_to/

Someone seems to have fixed this by reinstalling their Windows, but I would really like to be able to fix this without needing to do that.

Edit: I've now found a second place where reinstalling Windows has fixed a Vulkan related issue: https://community.intel.com/t5/Developing-Games-on-Intel/Game-engine-crashes-with-A750/m-p/1475554#M2001

Reinstalling Windows shouldn't be the accepted answer, we need to get to the bottom of this.

[Chipboard]

I found another similar incident, when trying to use Dolphin Emulator's Vulkan renderer, I get the following:

This is the third Vulkan based program I've been unable to start now.

[Hugo_Intel]

Hello Chipboard

Thank you for posting on the Intel Communities. I am sorry you are experiencing crashes when trying to start No Man's Sky on your system.

Please share with us the following information so we can further assist:

• What distribution service was the game downloaded from?
• Is Resizable Bar enabled on your system?
• Was the game working fine?
• Create a log file with the Intel® System Support Utility and attach it to your response to get more information on the hardware configuration. 

Best Regards,

Hugo O.

Intel Customer Support Technician

[Chipboard]

Q: What distribution service was the game downloaded from?
A: The game was downloaded from Steam.

Q: Is Resizable Bar enabled on your system?
A: Yes!

Q: Was the game working fine?
A: It was before I installed the A750.

Unfortunately, it is too late for me to get a log as I have freshly reinstalled windows. The game is working perfectly after a fresh install.
There is something from previous setups lingering around that messes with Intel's Vulkan support, somehow. We know that fresh Windows installs have fixed Vulkan related issues for many people at this point, so we have something to work with here.

(!)

Make this fact known amongst yourselves, Intel! This will be very important for retaining new customers! Find out how to fix this, it's not a one-time occurrence! New consumers are likely to assume that you don't support a few of their favorite games.

(!)

To reproduce this issue (my scenario):

1. Have an AMD RX580 GPU with Windows 11 installed.

2. Install AMD Software: Adrenalin Edition.

4. Allow AMD Software: Adrenalin Edition to install latest drivers.

5. Download, install, and play various Vulkan games.

6. Turn off computer, and swap AMD RX580 with Intel Arc A750.

7. Try to play Vulkan games again, it should not work.

The above steps are what I believe are necessary to replicate this issue (in my scenario).

[Hugo_Intel]

Hello Chipboard

Thank you for letting us know. It is good to know the issue is now resolved. Allow me to check with our team if there is any information related to this issue at the moment. I will post back once I have more information.

Best regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Chipboard

After checking this issue, our advice will be to continue uninstalling and reinstalling the Intel driver using Display Driver Uninstaller, however, this issue seems to be caused by leftovers or registry entries from third-party drivers that we would not be able to fix.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Chipboard

I see there are no further questions related to this topic so we will proceed to close this thread. Feel free to open a new topic if you need further assistance. 

Best Regards,  

Hugo O. 

Intel Customer Support Technician.