Arc B580 causing full system lockup - Call of duty Warzone

[wbeverage]

Not sure if others are experiencing this issue but I can't seem to find help anywhere else. 

Call of Duty warzone (BR big map) will not load into game and will cause a full system freeze. Other play mode of the game work fine (but are also less demanding). I have tried on the minimum settings and it still hangs when loading the map. Maybe driver issue? Or ?? 

My detailed system info in in the attachment below but here is a quick summary

ASRock z890 pro rs wifi mobo

Intel Ultra 7 265k

32gb DDR5 6000mt/s

Intel Arc B580

Samsung 990 Pro 2tb ssd

[Jedihipointhero]

I had a similar issue with the A770 that would cause my system to lock up when playing God of war, it happened at the same spot like clockwork. I was able to play other games and run benchmarks like heaven all day long with no issues. if you can play other titles without issues at the same or higher resolutions you are most likely looking at a driver issue or conflict with your specific hardware. I would report the issue to intel but would not consider the card faulty by any means. If you are able to load up the core and VRAM with other demanding games / workloads then I would say that you don't have much to worry about. However, if you notice other games doing the same thing, you could have a power or VRAM issue. I have been repairing GPU's for over 2 decades and have noticed that when one is failing the problem can be repeated in several different 3D environment's. Just because your card is failing in one specific workload does not mean it is faulty. This just means intel has a bit of work to do on their drivers to mature them. If they would produce more cards they could get them into the hands of more gamers and have a larger install base to pull info from to prefect these drivers. I have been trying to get my hands on a battlemage card since launch. I have even went as far to install the market place apps on my friends and relatives phones in case they get a notification that the card has been stocked and I am asleep or working and unable to see it. I have over 10 people attempting to buy a battlemage card for me so I can own one and produce a decent unbiased review for it. But again, we have been unsuccessful at finding them in stock. Enjoy your card, it is bleeding edge technology and the drivers will take time to mature. Some folks over at github have even produced a resizable bar work around that lets you use rebar with 3rd gen intel and above as long as the motherboard has support for UEFI. Verify the data on warzone and if it is good to go you are looking at a driver issue. The God of War issue I had when fighting Balder on the first encounter was eventually fixed and I was able to progress as normal.  

[JeanetteC_Intel]

Hello wbeverage,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please help share the information below so I can proceed with further investigation and be able to provide an appropriate fix:

In addition to the system information you shared, kindly provide the current graphics driver version installed, along with the BIOS firmware and OS version/build or may simply download the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). *Attach the SSU log file as you reply.

Kindly include previous driver versions tried.

Check the steps from the link below to enable the OS to generate logs that can help us debug the issue. Please note the exact graphics driver version used when the dump/log files are generated.

Crashing/freezing issues/BSOD

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[wbeverage]

Hey there, 

Thanks for the reply.  I was not able to duplicate the crash today and will keep you updated over the next week or so. Maybe a game update or driver update fixed it? Anyways, I enabled the crash logs according to Intels specifications in my machines registry. Attached is my intel system scan log. I'll try to play more later this evening and will post updates

Thanks! 

[JeanetteC_Intel]

Hello Jedihipointhero,

Thank you for posting in Intel Communities.

I understand that you are facing the same issue with another game and with Intel ARC A770. Kindly create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.  

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello wbeverage,

You have mentioned on your last post that the issue has not reoccurred and it's almost over a week now. Have you had any instance of encountering the system lockup issue while playing Call of Duty Warzone or do you need few more days to monitor to make sure that the issue is not happening anymore? Let me know so I could check if further troubleshooting is required.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[wbeverage]

Hey there,

After playing the game for a while longer, I haven't had any additional issues. It was either a game update or a driver update that must have fixed it. Thanks for following up, all seems to be well 🙂

[wbeverage]

Spoke to soon 😞 it locked up again this evening and had visual artifacting on the lower 1/3 of the screen. I looked at the event log and looked through the folders after enabling the crash dumps according to the instructions:

• User-mode Application Crash dump: C:\AppCrashDumps
• Small memory dump file: %SystemRoot%\Minidump (default)
• LiveKernelReports: %SystemRoot%\Windows\LiveKernelReports
• Complete/active memory dump file: %SystemRoot%\MEMORY.DMP (default)
• App-specific dumps: Location is set by the application

And could not find any file with a timestamp corresponding to the time of crash. Ill try playing again a few more times and see if it happens again. Crash happened around 9:13pm - attached is a screenshot of the windows event log  

[ACarmona_Intel]

Hello wbeverage,

Thank you so much for the response.

In order for us to deeply investigate the issue, please also provide and perform the following information below:

1. A screen recording showing how to replicate the issue, and please also include or capture the game settings that you're using when you record. (This will be used when we replicate the issue in our lab).
2. Please perform a clean installation of the graphics driver using DDU, then install our new release driver: 32.0.101.6458/32.0.101.6257. Then check if the crashing issue will still persist.
3. Please don't forget to share with us your crash logs as well.

And also, for the other information that you have shared, they were all highly noted. 

We look forward to your update!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello wbeverage,

We would like to know if you have any questions regarding the recommendation that we have provided.

If so, kindly inform us, as we would be glad to assist you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello wbeverage,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

[wbeverage]

Hey there, I apologize for the delay. 

I have a few updates to share:

1. The OBS performance has significantly improved, maybe that was a combination of driver updates and a OBS update?

2. Unfortunately my system continues to have lockups when playing call of duty warzone. Since my last reply, my system has locked up more than 5 times. And on some instances will have some graphical artifacting in game with or without a crash following it. I have tried using DDU and installing fresh drivers a few times and that seems to have slowed the frequency of the crashes. Again, this only happens with Call of Duty Warzone playing the large Battle Royale map. After every crash I have continued to check the crash dump folders and the hard freezes/lockups don't seems to generate any log files. Even in event viewer it only shows when I do a reset after it freezes. I'm very puzzled 

Over all, I love this Arc B580 card! It performs well in all the other games I've thrown at it, there is just something I don't understand why call of duty does not seem to play well with it

Attached are screenshots of:

1. Eventviewer one of the times it crashed,

2. A new error from call of duty itself. Since getting the error from call of duty, I have re installed the game and am having the same issue

3. Screenshot of gameplay - there should be items/textures loaded on the screen but it would artifact/glitch out when viewing a particular direction. Will try to get a video next time it does this 

[ACarmona_Intel]

Hello wbeverage,

Thank you for the response and for your cooperation.

We will wait for the video that you are going to share with us, since we are planning to replicate the issue in our lab.

Again, all the other information that you have shared was highly noted.

Best regards,

Carmona A.

Intel Customer Support Technician

[Dannyboy]

Hi there, I am also experiencing the same crashing issue. Only on warzone big map, small map is no problem (spoke to soon, after 3-4 games with a friend, it crashed on gaming loading in the small map too) . Also other games I've tried have had no issues whatsoever. I also want to note that it completely freezes my entire PC requiring me to restart. I dont get an error message saying the game crashed like the other poster.

Are you also able to help me with this?

The dump file is too big to upload here.

Thanks,

Dan

[VonM_Intel]

Hello wbeverage,

We will wait for the video that you are going to share with us, since we are planning to replicate the issue in our lab.

@Dannyboy,

I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Best regards,

Carmona A.

Intel Customer Support Technician

[wbeverage]

Hello! Hope you all are having a great week 🙂

I am sorry for the delays in between replies, my work schedule is very irregular. Anyways, here is a video of my settings and what the artifacting/texture issues looks like. This happens when playing or while spectating (after you die). Mostly happens when looking in the NW direction in the game 

https://youtu.be/I07-T7iN9wU

I still get at least one hard crash/freeze every few days while playing the large map (battle royale) 

Thanks! 

[JeanetteC_Intel]

Hello wbeverage,

I hope you had a great weekend, too. I appreciate your effort in sharing all the information I needed for this issue. I'll proceed with checking on this internally and will post an update once it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello wbeverage,

This is still currently being checked and would like to ask you to proceed with a clean installation of the latest drivers, version 32.0.101.6559 (WHQL Certified) using the Display Driver Uninstaller (DDU).

I will wait for your reply so I can proceed with the checking.

Best regards,

JeanetteC.

Intel Customer Support Technician

[wbeverage]

Good morning!

Used DDU and installed the new drivers per your request, I haven't had the time to game this week. Will post an update if anything happens on my end 

[JeanetteC_Intel]

Hello wbeverage,

Good day!

I'll sure wait for your update.

Best regards,

JeanetteC.

Intel Customer Support Technician

[wbeverage]

Good evening - was playing today and had some more graphical issues while streaming.

Here is a link to the incident: https://youtu.be/BkI69ie3eS4