Arc B580 increased usage of resources and audio dropouts

[N8SDR]

Switched from a RTX 3050 to an Intel ARC B580 (Sparkle edition) 

Preformed a clean install using the DDU and also Revo Uninstaller to make sure all previous Graphics and any HDMI created audio devices from the Nivida card had been removed.

ran from safe mode as outlined in DDU and also confirmed removals with Revo-

I have noticed an increase in resources needed for video processing in an SDR radio application called "Thetis" I have noticed a very consistent dropout of audio as well (popping and complete drops) that never happened previously

I have used LatencyMON to confirm these dropouts are being introduced from the Graphics card driver.

Overall System resources are also higher with the card as in comparison of previous as well.

Have tried various settings in the Grahics control application with no real improvements.

Also have disabled the Intel HDMI devices in device manager in hopes it may help. which also doesn't seem to have made much if any difference. Since I direct the audio output to the internal soundcard and speakers not the HDMI audio options

Hoping an updated driver forth coming will mitigate or resolve the issues, 

SDR applications are very depending on having a LOW Overall system resource usage in order to remove any audio artifacts, stuttering, drops outs etc. 

Current graphics driver is: 32.0.101.6252 12/10/24

Curious if anyone else has noticed SOUND issues in popping or dropping out since they have installed an ARC graphics card. or an increase in system resources.

Thanks 

[Mike_Intel]

Hello N8SDR,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Can you share the link of the driver that you are trying to install?
2. Let me also check, have you tried your Arc B580 on a different system?
3. Have you also updated the driver of the internal sound card?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[N8SDR]

Hello Sir thanks for the reply

I gave up I was having serious audio dropouts and increased WMI with the B580 and present drivers

I switched GPU vendors as it was really bad with audio issues, sorry I was really wanting to give the new ARC a try and chance- but I had to move on

Best of luck to Team Blue as competition does us all good!

[Mike_Intel]

Hello N8SDR,

Thank you for the update.

Since you already changed your Graphics controller, I cannot gather more details about the issue.

Is it okay if we close this request now?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello N8SDR,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello N8SDR,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[Kho]

I am using an ASUS TUF-B760 motherboard with an i7-14700 and multiple USB DAW devices. I purchased an ARC-B580 and installed it in an empty slot (the third slot at the bottom), but I experienced severe popping noise and audio dropouts. The issue was particularly noticeable with older devices. I tried various solutions, such as reinstalling video/audio drivers and updating the BIOS, but the problem persisted. Finally, I installed the video card in the topmost first slot, and this completely resolved the issue.

[Zardify]

I have the same issue when playing more demanding games (eg. while Battlefield 2042 is loading, if there's a video playing in the background, the audio stutters a lot) which didn't happen with the Nvidia card. Switched from an NVidia 1660 Super to a B580. Uninstalled previous drivers in safe mode before installing the card and the latest Intel driver.

I think this might have something to do with DirectX 12, as one of the games I play just switched from DX11 to 12 and that started heavily stuttering in audio for me. (Game: Squad)

I have the following (all latest drivers):

Motherboard: ASRock H610M-H2/M.2 D5
RAM: 32GB
CPU: 13th Gen Intel Core i5-13400F

[Kho]

Changing the video card motherboard slot fixed it all.

[Zardify]

Looks to me like you've crippled the B580 by changing slots. On your board (ASUS TUF-B760) only the top slot is able to operate at the speeds that the B580 can operate at (456 GB/s). Your secondary slot is about half as fast, so this might be a good workaround **IF** you don't notice the drop.

[Zardify]

I have a solution! Credit to a random person on Reddit.

Go into BIOS, and force your PCIe slot to operate as Gen3. (instead of "Auto" in my case)

It'll start using much less resources, and it stopped the audio stutter for me! It also fixed a number of performance issues I had in games!