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Arc Control displaying wrong driver version

franciscomnunes
New Contributor I
1,040 Views

Hi,

 

So I installed latest drivers but Arc Control is not displaying the correct driver version. Besides, it gives an error when looking for a new version.

 

Here are some screenshots

Arc Control:

franciscomnunes_0-1701551955733.png

 

Intel Driver & Support Assistant

franciscomnunes_2-1701552323787.png

 

All programs also display the newer version.

 

Thank you

 

 

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3 Replies
Andres_Intel
Employee
976 Views

Hello franciscomnunes,

  

 

Thank you for posting on the Intel®️ communities. I noticed in the screenshots you shared that Intel® Arc™ Control is not displaying the correct graphics driver version installed in your system, I will be more than happy to assist you.  

 

To understand the situation in a better way, please answer the following questions:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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franciscomnunes
New Contributor I
952 Views

Hi Andres P.

 

Thank you for your replay.

 

So apparently it's ok now. I downloaded latest version from intel and now the drivers versions match.

 

Here are some screenshots:

from Arc Control

franciscomnunes_0-1701822314131.png

 

from Intel Driver & Support Assistant

franciscomnunes_1-1701822344462.png

 

franciscomnunes_2-1701822360323.png

 

Before this update (when I first wrote the post) The Iris Xe driver didn't match, it was version 4052 - I believe Arc Control was showing Iris driver version. Now they all match.

 

And the screenshot from Arc Control error message (sorry it's in portuguese)

franciscomnunes_0-1701822615514.png

 

I also attach the file you asked for.

 

Thank you

 

Francisco

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Andres_Intel
Employee
932 Views

Hello franciscomnunes,

 


Thank you for keeping me informed of the results and for sharing all the information requested.


Happy to hear that the issue was fixed by downloading the graphics driver to version 31.0.101.4972, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

  

Best regards, 

 

Andres P. 

Intel Customer Support Technician 


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