Arc Control stop working when iGPU is activated

[NoMatterNo]

I have an A750 (Intel version) installed on my Z390+8086k platform. I found that if I activate the iGPU (UHD 630) of 8086k in the BIOS, the Arc Control just stop working. There is still an icon in the task bar, but I cannot open the control panel. Since this iGPU is of previous generation, it does not share the same driver with A750, I wonder whether there is any confliction between them.

[IsaacQ_Intel · Accepted solution]

Hello @NoMatterNo

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

2.      Did this issue happen before? Or started after a new software/hardware update?

Also is very important to have this information present, according to the minimum requirements to install Arc control, you need to have the following:

Minimum System Requirements for Intel® Arc Control

·        11th Generation Intel® Core processor or newer or an Intel® Arc™ Dedicated Graphics card

o   See How to Identify your Intel® Processor and How to Find the Generation of Intel® Core™ Processors

·        Windows® 10 version 2004 or higher

·        Windows 11* version 21H2 or higher

·        Intel® Graphics driver version 30.0.101.1325 or newer

o   See How to Identify Your Intel® Graphics Driver Version in Windows® 10 & Windows 11*

·        Intel® Driver & Support Assistant version 22.1.8.8 or newer

·        Internet connection

As you said in the description, you have an 8th gen CPU, and that CPU does not meet the minimum requirements to run ARC control properly.

Also, in case you have an ARC GPU, take this information in consideration: Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide

System Requirements

CPU--Motherboard

13th Gen Intel® Core™ Processors--Intel 700/600 Series motherboard with Resizable BAR support enabled

12th Gen Intel® Core™ ProcessorsàIntel 600 Series motherboard with Resizable BAR support enabled

11th Gen Intel® Core™ Processors/ 10th Gen Intel® Core™ Processors-- Intel 500 Series motherboard with Resizable BAR support enabled1/ Intel 400 Series motherboard with Resizable BAR support enabled1

Best regards,

Isaac Q. 

Intel Customer Support Technician

[NoMatterNo]

Hello IsaacQ

Thank you for your reminder. I have learned that my platform does not meet the minimum requirements, so I won't make further attempt.

I have got my BIOS updated and now my Z390 platform can also support Resizable BAR. The Arc GPU just works nicely if I set iGPU disabled. I used to keep iGPU on just because of its powerful video encoder and decoder, now the Arc GPU can do even better, so turning it off won't be a problem.

Kindly Regards

[IsaacQ_Intel]

Hello @NoMatterNo

Thank you for your reply.

We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we are considering closing this thread. But we would like to confirm if you have any other questions.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[NoMatterNo]

Hello IsaacQ

No more questions. Thank you.

Kindly Regards

[NoMatterNo]

One more thing

This problem occurred immediately after I installed A750 GPU on my PC. I have also tried to reinstall the driver (of both iGPU and dGPU) with the help of DDU, and even did a clean installation of Windows 11. However, this problem still exists.

I have seen that you mentioned to scan the system with Intel® System Support Utility, but unfortunately, I have got the driver of iGPU uninstalled so my report might make no sense. I have no time to make more try recently, so forgive me haha~

I hope my discription could provide some reference if your team plan to fix it sometime in the future.

Again, it's not a serious problem. Take it easy.

Kindly Regards

[IsaacQ_Intel]

Hello @NoMatterNo

Thank you for your reply.

According to the description of this issue, probably the issue might be related on the minimum requirements to run your A750:

Take this information in consideration: Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide

System Requirements

CPU---Motherboard

13th Gen Intel® Core™ Processors ---Intel 700/600 Series motherboard with Resizable BAR support enabled

12th Gen Intel® Core™ Processors---Intel 600 Series motherboard with Resizable BAR support enabled

11th Gen Intel® Core™ Processors/ 10th Gen Intel® Core™ Processor--- Intel 500 Series motherboard with Resizable BAR support enabled1/ Intel 400 Series motherboard with Resizable BAR support enabled1

To run properly Arc control an Arc GPU it is necessary first to check the minimum requirements, otherwise it could be issues on the performance.

 Since the thread is now solved, we are considering closing this thread. But we would like to confirm if you have any other questions.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[NoMatterNo]

Hello IsaacQ

Thanks for your reply.

I won't mind it since my platform is out of support, so I will just continue using it with my iGPU disabled to avoid some potential confliction.

Feel free to close this thread.

[IsaacQ_Intel]

Hello @NoMatterNo

Thank you for your reply.

We will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,

Isaac Q. 

Intel Customer Support Technician