Arc control mising

[AlexisESP]

Hi, When I install Intel Arc and Iris Xe drivers - Windows* the Arc control panel is not installed, is it only for dedicated graphics card?

because when I install it, I check the box to install it but there is nothing.

i have the new driver.

i3 1220P

UHD 64Eu's

I'm writing it here again since I wrote in the wrong category

[JayB_Intel]

Hello AlexisESP,

Thank you for posting in the Intel® Communities Support

The Intel® Arc Control software can be used on 11th Generation Intel® Core processor or newer or an Intel® Arc™ Dedicated Graphics card. Installing its graphics driver is bundled with the Arc Control software as well. However, since you mentioned that it is not initiating installation we would like to gather more information to understand the situation.

Are you using a specific software to install the Arc Control software? Have you tried manually installing your graphics driver? Can you check inside "Apps & feature" of your Windows OS if it is already installed or not.

Also, kindly send us a system scan via Intel SSU to confirm the components of your system and also if it is compatible with Intel Arc Control software. Please see guide below to generate the scan.

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Best regards,

Jay B.

[AlexisESP]

I'm using the official Intel installer to update the drivers, but the only thing that installs is the Intel graphics command center, not the ARC control center, so I thought it was only for dedicated graphics. I think it should be compatible I don't know much about computers but I know my cpu is 12th

[RamyerM_Intel · Accepted solution]

Hello AlexisESP, 

Thank you for sending us the logs. I just want to ask are there any error message or is totally gone when you downloaded the drivers? Would you be able try and install the driver manually instead by following this link: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Let us know if it still missing after doing so, so we can further investigate the issue. Thank you. 

Ramyer M. 

Intel Customer Support Technician 

[AlexisESP]

Thanks you, that driver solved everything, now i have the Intel Arc Control TYSM!!! 💕

[RamyerM_Intel]

Hello AlexisESP, 

Thank you for responding to us. I am happy to hear that you are now able to use the Intel Arc Control. For now, we will stop monitoring this thread. In case you need further assistance, feel free to post a new question, and we will be there to assist you. We wish you the best in your future endeavors! 

Ramyer M. 

Intel Customer Support Technician