Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
Announcements
Welcome to the Intel Community. If you get an answer you like, please mark it as an Accepted Solution to help others. Thank you!
16829 Discussions

Are there some intel developers here? Photoshop on laptop flickering

Artfrey
Beginner
177 Views
Hi all, I saw previous thread. Just bought yesterday XPS 17 9700 with Intel UHD . How to connect with Intel developers? Why they don't want to fix that issue on laptops? I have exactly the same problem from previous thread. I bought laptop for work in Photoshop and was Mega disappointed facing that issue
0 Kudos
3 Replies
Sebastian_M_Intel
Moderator
161 Views

Hello Artfrey, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following details: 

 

1. Can you explain with more details what your problem is? Please include the symptoms of the issue, the steps to reproduce it, the software version, the previous thread that you mentioned, and other details that you may consider useful. If possible, please provide pictures or a video of the behavior, you can upload the video using the Drag and drop here or browse files to attach option of this thread or using a public platform like YouTube* and provide the public link.  

 

2. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

 

3. Provide the Report for Intel® Graphics Drivers, follow this link

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
150 Views

Hello Artfrey,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
128 Views

Hello Artfrey,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Reply