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Beginner
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Artifacts/Flickering on my Laptop Screen after Latest DCH Driver update

Hello Everyone. I have been experiencing these weird artifacts on my screen after updating my graphics drivers to the latest DCH drivers. I recently installed the Windows 10 Insider Preview

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Super User
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Use only the driver supplied by your laptop manufacturer, and use the released version of W10 (1903). If the artifacts are gone, problem solved.

 

If not, you are a beta tester and need to report the problem to Microsoft.

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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Thank you. I'm a beta tester. I will do so shortly.

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Beginner
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Update: I installed an older version of Windows (May 2019 Update) but the problem still persists. In the Device Manager, in the driver events it displays the following message: igfx has not started. Somehow I think this is linked to the problem. It's the screenshot I have attached.

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Super User
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Use only the driver(s) provided by your laptop manufacturer with the 1903 version of W10. Do not use the generic Intel drivers.

 

If the problem is still there, contact your laptop manufacturer for support, as they are solely responsible for support of your laptop.

 

Also provide your processor model number.

 

Doc

Doc (not an Intel employee or contractor)
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Beginner
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Model Number: i5-8250U CPU

 

I used the event viewer to see what the event was that was listed on the Device Manager:

 

Log Name:     Microsoft-Windows-Kernel-PnP/Configuration

Source:       Microsoft-Windows-Kernel-PnP

Date:         2019/08/10 16:19:01

Event ID:     411

Task Category: None

Level:        Error

Keywords:     

User:         SYSTEM

Computer:     DESKTOP-ILRBA1R

Description:

Device PCI\VEN_8086&DEV_5917&SUBSYS_8377103C&REV_07\3&11583659&0&10 had a problem starting.

Driver Name: oem3.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfx

Lower Filters:

Upper Filters:

Problem: 0x15

Problem Status: 0x0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>

   <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />

   <EventID>411</EventID>

   <Version>0</Version>

   <Level>2</Level>

   <Task>0</Task>

   <Opcode>0</Opcode>

   <Keywords>0x4000000000000000</Keywords>

   <TimeCreated SystemTime="2019-08-10T14:19:01.832283800Z" />

   <EventRecordID>366</EventRecordID>

   <Correlation />

   <Execution ProcessID="4" ThreadID="32" />

   <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

   <Computer>DESKTOP-ILRBA1R</Computer>

   <Security UserID="S-1-5-18" />

 </System>

 <EventData>

   <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_5917&amp;SUBSYS_8377103C&amp;REV_07\3&amp;11583659&amp;0&amp;10</Data>

   <Data Name="DriverName">oem3.inf</Data>

   <Data Name="ClassGuid">{4D36E968-E325-11CE-BFC1-08002BE10318}</Data>

   <Data Name="ServiceName">igfx</Data>

   <Data Name="LowerFilters">

   </Data>

   <Data Name="UpperFilters">

   </Data>

   <Data Name="Problem">0x15</Data>

   <Data Name="Status">0x0</Data>

 </EventData>

</Event>

 

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Super User
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Good. Now, contact your laptop manufacturer for support.

 

Doc

 

Doc (not an Intel employee or contractor)
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