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Artifacts while playing Sword Art Online Alicization Lycoris on the MSI Claw

Ravikumar_B_Intel
Employee
‎03-09-2025 11:59 PM
358 Views

I am experiencing purple dots and graphics glitches while playing Sword Art Online Alicization Lycoris on the MSI Claw - A1M. These glitches appear on mountain textures, grass, character heads, and other darker areas. According to the customer, the issue began after installing graphics driver version 32.0.101.6449, but it disappears when reverting to version 32.0.101.6078.

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DeancR_Intel
Moderator
‎03-11-2025 12:28 AM
295 Views

Hi Ravikumar_B_Intel,

 

Thank you for posting in the Community.

 

To assist you more effectively, could you please provide some additional information?

 

  1. Are you reporting this issue on behalf of another customer, or are you experiencing this issue personally? This will help us tailor our support accordingly.
  2. Could you let us know where you obtained the game? This can help us understand if there might be any version-specific issues.
  3. Have you updated your BIOS version recently? If so, please let us know the current version. BIOS updates can sometimes impact graphics performance specially on the MSI claw system.
  4. Have you tried any other troubleshooting steps besides reverting the graphics driver? Knowing what you've already attempted will help us avoid repeating steps and focus on new solutions.
  5. If possible, could you provide a photo or video of the issue? Visuals can help us better understand the problem and identify potential solutions.
  6. Have you tried the latest driver 32.0.101.6647? Let me know if the issue still persists in this version. Here's the link for reference: Intel® Arc™ & Iris® Xe Graphics - Windows*

 

Your feedback will be invaluable in helping us resolve the issue. Please feel free to reach out with any additional information or questions you might have.

 

Best regards, 

 

Dean R. 

Intel Customer Support Technician 


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Ravikumar_B_Intel
Employee
‎03-11-2025 01:12 AM
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Hi Dean, Please ping me in teams.

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DeancR_Intel
Moderator
‎03-13-2025 09:07 PM
260 Views

Hi Ravikumar_B_Intel,

 

I understand how important this is for you, and I want to assure you that I'll be looking into this matter internally to get you the answers you need. 

 

Best regards, 

 

Dean R. 

Intel Customer Support Technician 


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