Assistant pilotes et support Intel

[guys]

Bonjour,

Impossible d'utiliser Assistant pilotes et support Intel

J'ai désinstallé et réinstallé l'Assistant pilotes + vidé le cache

J'ai toujours la même réponse :

Merci pour votre aide

 

[ArpanB_Intel]

Hi Guy, we will move your thread to the relevant forum for further support.

[DeividA_Intel]

Hello guys, 

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).

In order to better assist you, please provide the following:  

1. What is the browser that you are using?

2. What is the operating system installed as well as the version and build?

3. Is this issue recent? Was the tool working before?

4. Do you have the antivirus enabled?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[guys]

Bonjour,

1.Firefox

2.Windows11

3.Il fonctionne avant

4.Antivirus Malwarebytes est ok

Tks pour votre aide

Regards

[DeividA_Intel]

Hello guys, 

Thanks for the information provided. Before we continue further, please try the following:

1. Try to install the driver with the antivirus disabled.

2. Check to see if any Windows* updates are pending.

3. Try disabling your Ad Blocking extensions and privacy-related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage.

4. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool and download and install the latest Intel® DSA version:

• Uninstaller: https://downloadcenter.intel.com/download/29923/Intel-Driver-Support-Assistant-Uninstaller?v=t
• Tool: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=Intel%20driver

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello guys,  

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello guys,  

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician