Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
All support for Intel NUC 7 - 13 systems has transitioned to ASUS. Read latest update.
20358 Discussions

Assistant pilotes et support Intel

guys
Beginner
612 Views

Bonjour,

Impossible d'utiliser Assistant pilotes et support Intel

J'ai désinstallé et réinstallé l'Assistant pilotes + vidé le cache

J'ai toujours la même réponse :

 

guys_0-1681977224546.png

Merci pour votre aide

 

 

0 Kudos
6 Replies
ArpanB_Intel
Moderator
533 Views

Hi Guy, we will move your thread to the relevant forum for further support.


0 Kudos
DeividA_Intel
Moderator
518 Views

Hello guys, 


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).


  

In order to better assist you, please provide the following:  


1. What is the browser that you are using?

2. What is the operating system installed as well as the version and build?

3. Is this issue recent? Was the tool working before?

4. Do you have the antivirus enabled?


  

Regards,  

Deivid A. 

Intel Customer Support Technician 


0 Kudos
guys
Beginner
498 Views
Bonjour,
1.Firefox
2.Windows11
3.Il fonctionne avant
4.Antivirus Malwarebytes est ok
Tks pour votre aide
Regards
0 Kudos
DeividA_Intel
Moderator
487 Views

Hello guys, 



Thanks for the information provided. Before we continue further, please try the following:


1. Try to install the driver with the antivirus disabled.

2. Check to see if any Windows* updates are pending.

3. Try disabling your Ad Blocking extensions and privacy-related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage.

4. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool and download and install the latest Intel® DSA version:



Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
DeividA_Intel
Moderator
431 Views

Hello guys,  


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
DeividA_Intel
Moderator
396 Views

Hello guys,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
Reply