resolution 1720x1440 for splited desktop on 21:9 UWQHD monitor

[Dario94]

I want to chose the resolution 1720x1440 for splited desktop on 21:9 UWQHD monitor but its not available. I splited the monitor to two desktops and they have now the resolution 3440x1740 and the showed pictures/screens are stretched.

[AlHill]

What is the complete model number of your display?

What is the model number of your processor?

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Dario94]

Monitor: LC-M34-UWQHD-144-C-V2
Prozessor: Intel i7 10. Gen

[Hugo_Intel]

Hello Dario94

Thank you for posting on the Intel Communities. I am sorry you are experiencing issues trying to set up a 1720x1440 resolution on your system.

If I may jump into the conversation, I would like to ask you for the following information to further assist you:

• What type of connection are you using(HDMI, DP)?
• Create a log file with the Intel® System Support Utility and attach it to your response.

In addition, you can try creating a custom resolution, you can use the following article for reference:

How to Set Custom Resolutions and Modes in Intel® Graphics Command Center

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Dario94]

I use two HDMI Cables from the monitor to the i-Tec Adapter and from this to the laptop via thunderbolt USB-C.

I'm right now not on my laptop so i only can say it's an Lenovo Yoga C740 (15.60", Full HD, Intel Core i7-10510U, 16GB, 512GB, SSD) (11462243).

I created a report but its on the desktop of my lapi, i will send it later.

[Hugo_Intel]

Hello Dario94

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello Dario94

Please attach the log file requested in my previous post so we can continue assisting with this issue. Also, let us know if the article about settings custom resolution helped.

best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Dario94

Please share with us the information requested in my previous post so we can further assist you with this issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Dario94

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician.