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Hello to all Members on Intel forums and Forum Admins,
I have problems wish ThinkPad Edge E520 before it starts Windows I can get a BOSD screen with this errors::
1. The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff88005e832fe, 0xfffff88003b7e7c8, 0xfffff88003b7e020). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112113-16707-01.
2. The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff900c1eab000, 0x0000000000000001, 0xfffff96000042364, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081113-16941-01.
My notebook have switchable GPUs Intel HD 3000 + Ati Radeon HD 6630M. Error shows me up for first time before about 5 months ago. I searched on net about this error and I find that this error is related to drivers (especially graphic drivers).
I try everything reinstalling Windows with Lenovo factory restore disks (Windows 7 Home Premium x64), using Official Lenovo GPU drivers newest ATI ones 13.4. 13.9 and 13.11 beta 2 & 5 which give possibility to use latest Intel drives too and nothing help!
I ALSO ask for HELP ON MICROSOFT COMMUNITY FORUM here is link, on it you can find my mini memory dumps
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/bosd-error-0x0000007e-and-0x00000050-on-thinkpad/f4f247ee-0334-4e24-8210-1f03ce1f8c9f?page=1 http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/bosd-error-0x0000007e-and-0x00000050-on-thinkpad/f4f247ee-0334-4e24-8210-1f03ce1f8c9f?page=1
I would ask you for suggestions and help in resolving of this issues.
Thanks
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- Lenovo Laptops
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Hi Veco359,
If you already have tried Intel generic video drivers, also computer manufacturer drivers and you still have same problem, this might not be related to video drivers, it could be hardware problem with your processor.
Make sure you have loaded drivers below:
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3319&DwnldID=23377&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000&DownloadType=Drivers&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3319&DwnldID=23377&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000&DownloadType=Drivers&lang=eng
Have you tried checking processor, test running the processor diagnostic tool or contact your computer manufacturer for warranty options:
http://www.intel.com/support/processors/sb/CS-031726.htm http://www.intel.com/support/processors/sb/CS-031726.htm
Allan
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Hi Allan, I run Intel Processor Diagnostic Tool and it pass normally (4minuts test)
here is log
http://sdrv.ms/1jclK83 http://sdrv.ms/1jclK83
Seems that my BOSD is produced by two things 1 drivers (CPU/GPUs) 2. Norton 360 (this say guy from Microsoft support). I removed Norton but but still crash but only with igdkmd64.sys as error
Now I have problem with installing Lenovo GPU drives for test with it I only know that with using a NEWEST AMD 13.11/13.9 + your newest driver v3347 my system still make BOSD...
and there is my memory dumps
http://sdrv.ms/18MzUm8 http://sdrv.ms/18MzUm8
http://sdrv.ms/18MzZ9G http://sdrv.ms/18MzZ9G
http://sdrv.ms/18MA9hg http://sdrv.ms/18MA9hg
and on end I give you link to my memory dump with Norton 360 installed
http://sdrv.ms/1gU5ofG http://sdrv.ms/1gU5ofG
If you need anything more information from me which can help you to resolve my problems JUST ASK
Thank you
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Exactly, the problem could be related to processor, have in mind the graphics is integrated on the processor. You may need to check with Lenovo for any warranty option for your computer.
Allan.
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Hello Allan,
Today I installed Lenovo AMD/Intel driver package successfully after I remove all GPUs drivers traces with Driver Fusion. Then I update AMD part of it with AMD Catalyst 13.11 Beta 5. and run Driver Verifier for many times and I didn't get any BOSD for ALL DAY. Seems that something in new Intel driver don't work good with my notebook Lenovo use very old your driver 8.15.10.2476. in its AMD/Intel driver package.
Here is link for it
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014099 http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014099
Maybe your driver coders can find what is different in it from your generic drivers
I will test continue test my notebook and if I got any more BOSD I will contact Lenovo.
Thank you for your time
Cheers
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