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BOSD error 0x0000007e, 0x00000050 and igdkmd64.sys on ThinkPad Edge 520 with Intel/ATI GPUs, Win7 x64

VVedr
Beginner
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Hello to all Members on Intel forums and Forum Admins,

I have problems wish ThinkPad Edge E520 before it starts Windows I can get a BOSD screen with this errors::

1. The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff88005e832fe, 0xfffff88003b7e7c8, 0xfffff88003b7e020). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112113-16707-01.

2. The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff900c1eab000, 0x0000000000000001, 0xfffff96000042364, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081113-16941-01.

My notebook have switchable GPUs Intel HD 3000 + Ati Radeon HD 6630M. Error shows me up for first time before about 5 months ago. I searched on net about this error and I find that this error is related to drivers (especially graphic drivers).

 

I try everything reinstalling Windows with Lenovo factory restore disks (Windows 7 Home Premium x64), using Official Lenovo GPU drivers newest ATI ones 13.4. 13.9 and 13.11 beta 2 & 5 which give possibility to use latest Intel drives too and nothing help!

 

I ALSO ask for HELP ON MICROSOFT COMMUNITY FORUM here is link, on it you can find my mini memory dumps

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/bosd-error-0x0000007e-and-0x00000050-on-thinkpad/f4f247ee-0334-4e24-8210-1f03ce1f8c9f?page=1 http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/bosd-error-0x0000007e-and-0x00000050-on-thinkpad/f4f247ee-0334-4e24-8210-1f03ce1f8c9f?page=1

I would ask you for suggestions and help in resolving of this issues.

Thanks

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VVedr
Beginner
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Hi Allan, I run Intel Processor Diagnostic Tool and it pass normally (4minuts test)

here is log

http://sdrv.ms/1jclK83 http://sdrv.ms/1jclK83

Seems that my BOSD is produced by two things 1 drivers (CPU/GPUs) 2. Norton 360 (this say guy from Microsoft support). I removed Norton but but still crash but only with igdkmd64.sys as error

Now I have problem with installing Lenovo GPU drives for test with it I only know that with using a NEWEST AMD 13.11/13.9 + your newest driver v3347 my system still make BOSD...

and there is my memory dumps

http://sdrv.ms/18MzUm8 http://sdrv.ms/18MzUm8

http://sdrv.ms/18MzZ9G http://sdrv.ms/18MzZ9G

http://sdrv.ms/18MA9hg http://sdrv.ms/18MA9hg

and on end I give you link to my memory dump with Norton 360 installed

http://sdrv.ms/1gU5ofG http://sdrv.ms/1gU5ofG

If you need anything more information from me which can help you to resolve my problems JUST ASK

Thank you

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Allan_J_Intel1
Employee
1,494 Views

Exactly, the problem could be related to processor, have in mind the graphics is integrated on the processor. You may need to check with Lenovo for any warranty option for your computer.

Allan.

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VVedr
Beginner
1,494 Views

Hello Allan,

Today I installed Lenovo AMD/Intel driver package successfully after I remove all GPUs drivers traces with Driver Fusion. Then I update AMD part of it with AMD Catalyst 13.11 Beta 5. and run Driver Verifier for many times and I didn't get any BOSD for ALL DAY. Seems that something in new Intel driver don't work good with my notebook Lenovo use very old your driver 8.15.10.2476. in its AMD/Intel driver package.

Here is link for it

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014099 http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014099

Maybe your driver coders can find what is different in it from your generic drivers

I will test continue test my notebook and if I got any more BOSD I will contact Lenovo.

Thank you for your time

Cheers

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