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BOSD when trying to install drivers for Intel HD Graphics 4600

OLuca
Beginner
1,664 Views

I have a Hasee Shenzhou Ares K710C-i5 D1

Relevant Specs:

CPU: Intel Core i5 4200M with HD 4600M Graphics

Graphics: Nvidia GForce GT 750M

Unsure of type of Mobo

Boot disk: Samsung HN-500MBB / Seagate ST500LM012

OS: Windows 8 Pro 64-bit

The BSOD occurs during the installation of the new update. Has even caused my laptop to BSOD when trying to restart from the previous ones.

The BSOD code was: VIDEO_DXGKRNL_FATAL_ERROR

0 Kudos
1 Reply
Kevin_M_Intel
Employee
812 Views

Hello AvadaGreen,

This may be happening because the computer is a Hybrid Graphics system.

It is always recommendable to install the driver provided by the Computer Manufacture since it contains special features, configuration or limitations to make the system work perfectly fine.

Installing our driver can lead to missing these special features added by the Computer Manufacture. If you are having problems during the installation, try the manual driver installation. Here you have the steps:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

If issue persists, please contact your Computer Manufacture.

Kevin m

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