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BUG Found: Intel Iris Xe Graphic drivers

ShShSh
Beginner
775 Views

Hi, so, i  have the same problem as this user. Almost exact same problem, only that version that he said, didn't solve my problem. BUG Found: Intel Iris Xe Graphic drivers - Intel Community

 

Laptop is brandnew, its connected via HDMI to Samsung 4k monitor.  Some apps are flickering for 1sec, every 15secs and that is causing the lags. When i connect the monitor, everything about the monitor is working fine, until i turn off the laptop. After that, when i turn on the laptop, the monitor is not displaying anything, so i have to unplug and plug the cables again. 

Thank you for your help in advance, and im really sorry if i missed the place where i should ask this questions, but i hope someone can figure this out. 

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5 Replies
Alberto_R_Intel
Moderator
745 Views

ShShSh, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the monitor?

Are you using adapters or converters to connect the external monitor?

What is the name of the apps that are flickering?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the Intel® Graphics report:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

And the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

ShShSh
Beginner
729 Views

So, i fixed the monitor problem with USB-C to DISPLAY PORT adapter. But the problem with flickering on some apps etc is still on.
My laptop is NEW, i literally bought the laptop few days ago. Everything is working fine until i start, for example Online poker app (i had that app installed on my previous PC, and that PC was atleast 5x worse then this lap top) Some apps for interior design, etc...

This is the lap top, ExpertBook B9 (B9400)|Laptops For Work|ASUS Global 16gb ram, I7 11th generation, Intel Iris xe graphic card.  Can you please help me with this? One more thing, i think that every single app that have some problem, has something to to with OpenGL, but i dont really know. Thanks in advance.
Alberto_R_Intel
Moderator
722 Views

ShShSh, Thank you very much for providing that information and the reports.

 

According to the SSU document, the graphics driver version currently installed in your system is 27.20.100.9316.

 

Did you check the system requirements of the applications that you are running to make sure your system complies with them?

 

Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

 

I looked on ASUS's website and the graphics driver they have available is V27.20.100.9126, please try a clean installation of that driver following the instructions in the links below:

https://www.asus.com/Laptops/For-Work/ExpertBook/ExpertBook-B9-B9400/HelpDesk_Download/?model2Name=E...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

 

If the problem persists after that, then we can try a clean installation of the Intel® generic graphics driver version 27.20.100.9466 or 30.0.100.9667:

https://downloadcenter.intel.com/product/205778/Intel-Iris-Xe-Graphics

 

Also, please get in contact directly with ASUS to make sure the latest BIOS version is currently installed or to gather the instructions on how to do that:

https://www.asus.com/support/

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Alberto_R_Intel
Moderator
696 Views

Helo ShShSh, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
689 Views

Hello ShShSh, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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