Bad Image Error

[Twins1]

So, I bought my new pc 1 week back- Acer ALG i5. Recently this message has been showing up constantly when I'm trying to open few applications like Blue stacks, Creative app, Epic games, etc. The error is -

C:\WINDOWS\System32\DriverStore\FileRepository/iigd_dch.inf_amd64_6a13a6d40d93da6f\igc32.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status Oxc000012f.

It pops like 10 times constantly after I close it.

Please Help.

[JedG_Intel]

Hi Twins1,

Thank you for posting on Intel Community Forum.

It appears that you are experiencing issues with opening certain applications due to an error. To address this matter appropriately, please provide the following information.

1. Are there any recent changes to the system?

2. What troubleshooting steps have you performed (if any)?

3. Please generate SSU report.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Twins1]

1. There are no recent changes to the system

2. I have tried almost all the troubleshooting methods like the SFC scan, reset system etc.

3. The SSU report

Please help.

[JedG_Intel]

Hi Twins1,

Thank you for sharing all this information. For further troubleshooting, please try to follow the steps below.

1. Update graphics driver

2. Ensure you use DDU

3. Check for Windows update

4. Reinstall affected applications

Should the issue persist, kindly provide a short video clip demonstrating the problem, if possible. This will allow us to gain a broader understanding of the issue.

Best regards,

Jed G.

Intel Customer Support Technician

[Twins1]

Please guide me, in how to use the DDU.

[JedG_Intel]

Hello Twins1,

About how to use DDU, please try to follow the steps below.

1. Download Display Driver Uninstaller (DDU)< software and extract the file.
2. Open DDU ****.exe and run extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart or Clean and Shutdown depending on your needs
8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.

Should you encounter any difficulties, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[Twins1]

when i went to safe mode on lock screen it said your pin is not available then its says create or enter new pin then when i click on it it redirects me to same page again and again and cant login to my system so i had to reset my system i can get into safe mode pls help

[JedG_Intel]

Hello Twins1,

It seems that this is a different issue from what you originally posted, could you please confirm if what you are reporting now is the same? Did this issue happen after using DDU? Additionally, please send a photo wherein it says "your pin is not available".

I look forward to hearing from you.

Best regards,

Jed G.

Intel Customer Support Technician

[Twins1]

After going to safe mode for using DDU, i came up with the error. I can provide you with the error image from internet and not from my system because if i do it from my system i have to reset it again.

when i click set up my pin it redirects me to this same page.

[Twins1]

Is it possible to contact your department directly and talk regarding this? 

[JedG_Intel]

Hi Twins1,

I sent you an email to continue the support. Please check your inbox at your earliest convenience.

Best regards,

Jed G.

Intel Customer Support Technician