Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
17466 Discussions

Black Screen when changing settings on Intel Graphics Command Center

ableabh
Beginner
227 Views

I am using a Dell Latitude 5400. Changing any settings from the display tab inside Intel Graphics Command Center like contrast, saturation and hue results in a black screen. This has been reported previously also by others so seems like a common issue which should be fixed. 

I can restore the Display only by connecting it to an external monitor and uninstalling the graphics driver, but right now I don't even have an external monitor so afraid to make any changes.

I really want to use the Graphics Command Center because the display appears a bit dull. 

Drivers: Intel UHD Graphics 620 (v27.20.100.9126)

GCC version: 1.100.3282.0 

Intel® Graphics Command Center Feedback 

0 Kudos
3 Replies
David_G_Intel
Moderator
203 Views

Hello ableabh

 

Thank you for posting on the Intel️® communities. 


Please share with us the following information:

  • When did this issue start?
  • Does this happen with different driver versions?
    • If you tested different drivers, please list their version.
  • Did this start after an OS (or driver) update? 
  • Windows version and build
  • Does this happen with both Intel and Dell drivers?
  • Provide the Intel® System Support Utility (Intel® SSU)  
    •  Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
    • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
    • Click on the menu where it says "Summary" to change to "Detailed View".  
    • To save your scan, click on "Next", then "Save". 

If you can, please share a video with us to get a better understanding of the problem.

 

Regards, 

David G 

Intel Customer Support Technician


David_G_Intel
Moderator
178 Views

Hello ableabh

 

Were you able to check the previous post? 

Let us know if you still need assistance.  

 

Regards, 

David G 

Intel Customer Support Technician


David_G_Intel
Moderator
163 Views

Hello ableabh


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards, 

David G.

Intel Customer Support Technician


Reply