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I am using a Dell Latitude 5400. Changing any settings from the display tab inside Intel Graphics Command Center like contrast, saturation and hue results in a black screen. This has been reported previously also by others so seems like a common issue which should be fixed.
I can restore the Display only by connecting it to an external monitor and uninstalling the graphics driver, but right now I don't even have an external monitor so afraid to make any changes.
I really want to use the Graphics Command Center because the display appears a bit dull.
Drivers: Intel UHD Graphics 620 (v27.20.100.9126)
GCC version: 1.100.3282.0
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Hello ableabh
Thank you for posting on the Intel️® communities.
Please share with us the following information:
- When did this issue start?
- Does this happen with different driver versions?
- If you tested different drivers, please list their version.
- Did this start after an OS (or driver) update?
- Windows version and build
- Does this happen with both Intel and Dell drivers?
- Provide the Intel® System Support Utility (Intel® SSU)
- Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
If you can, please share a video with us to get a better understanding of the problem.
Regards,
David G
Intel Customer Support Technician
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Hello ableabh
Were you able to check the previous post?
Let us know if you still need assistance.
Regards,
David G
Intel Customer Support Technician
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Hello ableabh
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
David G.
Intel Customer Support Technician

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