Black border Left, Top and Right (not bottom)

Podaen · ‎07-20-2023

I have an Intel 13600K with UHD 770.

I have a black border that I can't resolve with Windows settings, Intel Control app or Screen ODS menu.

My display is 3840x2160px 32" from Philips "32m1n5800a_00"

I am looking now in to the windows registry searching for the driver configuration, but I can't find it because there are to many keys. Maybe someone can help me here to find the right one. I think it is the F3, but still to many of them.

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\Configuration

MS documentation

https://learn.microsoft.com/en-us/windows-hardware/drivers/display/scaling-the-desktop-image

Aspect ratio topic, But I don't know how to generate the output with that code.

https://stackoverflow.com/questions/60287373/windows-10-determine-if-maintain-aspect-ratio-is-set-on-a-pcs-gpu/76734203#76734203

PS: borders are equally width

Kr

DP

Jean_Intel · ‎07-21-2023

Hello Podaen

Thank you for posting on the Intel️® communities.

It is important to mention that Intel does not recommend or support modifications to the Windows Registry. However, we would be more than glad to assist you. Please provide us with the following:

When did this issue start?
Does this issue occur on different other display devices monitors/TV?
Could you share a picture of the black borders you see?
What other troubleshooting steps have you tried to resolve this problem?
We also would like to ask for more system information. Please, create a system report using the following tools:
Intel®️ System Support Utility (Intel®️ SSU):
- Download the Intel SSU
- Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."
Intel® Graphics Command Center report:
- Open the Intel Graphics Command Center
- Navigate to the Support tab
- Select System Diagnostic
- Click Generate Report
- Select Save and name the output file.

Best regards,

Jean O.

Intel Customer Support Technician

Podaen · ‎07-22-2023

It was necessary to make changes in that, because it was a total mess. Resolutions where wrong filled it. The center of the display was not OK... Now it is properly filled in.

I did it for every config and as I see there are a lot.

The issue started soon after I buy and installed the display. No not with every display, with my television I don't have it.

But I have an old AMD pc with a GPU. (My intel pc still uses the iGPU) and there I have an new HP display connected and has that same border. There is an other (older) HP display connected to it and that one doesn't have that border. That display was the first display connected to both computers. Can you still follow? That old (AMD) pc has windows 10 installed on it, my newer (Intel) pc has windows 11 installed. When the older pc boots before post beep there is a black border on both of the HP displays, but in the OS it disappears on the older HP screen. The new pc has it also from the start. I am wondering if newer screens have an internal storage room for windows, but I tried to reset too.

I tried every setting in the display menu, changed to different resolutions. still the same. This error is related the de display driver. I reinstalled the driver, still the same.

My google chrome cast (4k) doesn't have that border on the new 32" display or the older displays.

I didn't had Intel Graphic command center installed, so I installed it. Is it needed for daily use?

I tried also an other cable type/version.

Podaen · ‎07-22-2023

The photo's of my windows 10 and windows 11.

Podaen · ‎07-23-2023

I have found an explanation for that, the border only occur on screens that have an ultra thin border.

Podaen · ‎07-23-2023

I run the video diagnostic.

Checking video driver version... Completed.
Issue not present: Current graphics driver has known issues
Checking for generic failure... Completed.
Issue not present: Graphics driver returned an error
Checking HEVC Codec status... Completed.
Issue not present: HEVC Codec not installed
Checking HWDRM status... Completed.
Issue not present: Can't Play 4K videos
Checking display... Completed.
Issue not present: Display using low resolution
Checking if video driver is installed... Completed.
Issue not present: Basic graphics driver is installed
Checking for protected audio... Completed.
Issue not present: Protected audio is turned off
Checking for unsigned driver... Completed.
Issue not present: Video driver isn't digitally signed
Diagnostic scan completed!

There is one thing I could do with absolute certainty... see if the driver files are signed. And what I found is that I have a lot driver files installed on the Intel UHD 770 that aren't signed and some are signed.

Let take this one for example (see picture). I check the day of creation and it was on the day I installed the graphic driver from the Intel website.

This is far away from what I was trying to solve, but I need to this first. Your propose would be uninstall the graphic software/driver and do a cleanup disk?

Podaen · ‎07-23-2023

This driver is loaded

C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_eda920e59b47f60f\igdkmdn64.sys

but it gives a error in the event viewer

Podaen · ‎07-24-2023

These are all my folder location, when I uninstall them and I think this is where the problem is. Those files don't get deleted anymore and keep coming back.

The first driver ever installed where the OEM drivers.

---------------------

C:\Windows\INF\...

These folders are in use if Windows does a auto driver install or the Intel by installer. Here OpenCL.dll is not signed and other drivers files have missing information.

--------------------------

C:\WINDOWS\sytem32\...

C:\SysWow64\...

C:\Windows\System32\DriverStore\FileRepository\...

Podaen · ‎07-24-2023

My driver list from a query

Jean_Intel · ‎07-24-2023

Hello Podaen,

We appreciate all the information provided. We will proceed to check the issue internally and post back soon with more details.

Regarding your questions about whether or not you should use the Intel Graphics Command Center daily, you should consider that this is not a mandatory application to be installed with drivers. If there's no use case for the application, it can be uninstalled.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎07-24-2023

Hello Podaen,

We appreciate your patience.

Based on the troubleshooting you have tried and the findings you have shared, we conclude that the best course of action is to contact your OEM. You mentioned that the issue remains on your old AMD system, and it may indicate that the problem is related to the Monitor and not the graphics card/adapter, so you should contact your Monitor Manufacturer for further support.

We mentioned that Intel doesn't support modifications on the Windows registry. Since you confirmed that you modified the registries, we would advise you to contact Microsoft Support and see if they have more suggestions about changing Registry Values on their Operating System.

Best regards,

Jean O.

Intel Customer Support Technician

Podaen · ‎07-25-2023

Dear,

Out of all my research I did code integrity and driver problems seems the be caused by a lake of internet connection when setting up windows. I did inform MS over the problems I had and they are working on it. You could not know of course, but I know when I do something seriously wrong... Anyway thanks for looking in too.

Kind Regards

DP

Jean_Intel · ‎07-25-2023

Hello Podaen,

Since you mentioned that you have reported this problem to Microsoft, as we recommended before, and they are now supporting you, we will proceed to close this thread. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Jean O.

Intel Customer Support Technician