When will you fix it？I am being troubled by it

[49]

[Jean_Intel]

Hello 49,

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

We want to let you know that we are working on improving the game. The game developer, as well as Intel, are constantly providing updates to enhance the game's performance through our driver updates.

However, we would like to confirm some information about the problem you reported in your previous thread. Dos the XESS option is dimmed, or is it that the screen gets dimmed when enabling XESS?

Also, we want to further investigate this matter. Please, provide us with a video showing the problem you reported.

Best regards, 

Jean O. 

Intel Customer Support Technician

[49]

When I turn on the XeSS option  the screen gets dim  The operator's movements have obvious drag shadows Whose eyes can bear this?

The most ridiculous thing is the fps is low ，AMD 6500XT（A very cheap graphics card） is better than A750 in this game  i cant understand 。Your driver is just a piece of **bleep** in Call of Duty: Modern Warfare II 

[Jean_Intel]

Hello 49,

Thank you for the information provided.

Before we continue to research this matter, we want to confirm more information about your issue environment:

• Which game distribution service you used to install the game? (Blizzard, Epic, Origin, Steam, Xbox, Ubisoft Connect, Microsoft Store)
• Is Resizable BAR enabled?
• Could you change the game language to English and share a screenshot of the game settings you are using? This would help us for issue reproduction purposes.
• Also, we would like to ask for more system information. Please create a system report using the Intel®️ System Support Utility (Intel®️ SSU):
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards, 

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello 49,

We hope you are doing fine.

Have you been able to gather the information we requested before? Remember that this would help to further investigate this matter.

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello 49,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.