I have been dealing with the above named issue for a few weeks now and i don't know where the problem is. I have tried uninstalling and re-installing the drivers again but still doesn't work. I have tried updating from windows update but still nothing. I have tried updating from manufactures site but still nothing. I have a Dell Latitude e5440. My only solution is to either disable or uninstall the Intel graphics driver. But then my machine runs on Microsoft basic driver when that happens and my Nvidia gpu is not detected from there on. So i need my Intel to work in order for my Nvidia to work properly. What i'm i missing?? Please help. I'm running out of my mind here!!
Thank you for contacting Intel® technical support. I will be more than happy to help you.
Thank you for the information provided. I understand that you are having issues with the screen only when enabling the Intel® HD Graphics controller.
I would suggest uninstalling and deleting the current driver in the system, and then installing the latest version available in the Intel® website.
Please follow the steps below to uninstall the graphics driver:
I was checking your case and would like to know if you need further assistance. If so, please do not hesitate in replying back.
After about two months of digging throughout the internet for a definitive remedy, I realized no solution was working for me. Then I went back to my computer to study the installation logs. It is from there that I found the problem with black screen upon installing intel hd graphics drivers. Apparently, installation always stopped due to the computer's power plan/policy. It happens that the intel graphics driver won't work with the default Balanced Power Plan, which seems to be the default when installing Windows 10 1803. Therefore, to correct the black screen, I entered into Safe Mode and reinstalled the problematic intel graphics driver, then went to the Control Panel > Hardware and Sound > Power Options. Under the Balanced (recommended) option, I selected Change plan settings > Change advanced power settings, then expanding the 'Intel (R) Graphics Settings > Intel (R) Graphics Power Plan', I set both On battery and Plugged in to "Maximum Performance". Then I restarted my computer and voila! It worked. No black screen again.
I hope this will work for most people.
Thank you for contacting our community forums.
In this case, we really appreciate your feedback.
We will leave your post here for other community peers that may find it helpful.
I hope this helps.
THANK YOU A LOT! This was helpful. 3 days of the stupid black screen problem. I tried everthing: reisntalled wind 10,downgraded drivers... Intel sucks.